MARIA GRAVES
Mason City
Summary
Compassionate healthcare professional adept in patient care and front desk operations. Dedicated to creating welcoming experiences while maintaining professionalism in high-pressure environments. Committed to enhancing wellness and client comfort through effective communication and strong interpersonal skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Care Technician / Certified Nursing Assistant (PRN)
MercyOne Medical Center
Mason City
12.2022 - Current
- Collaborated with nurses and healthcare staff to deliver quality patient care and support overall treatment plans
- Assisted patients with daily living activities, enhancing comfort and ensuring dignity and safety
- Developed strong communication and interpersonal skills through effective daily patient interaction
- Maintained professionalism and adaptability in high-pressure environments
Unit Clerk - Surgical Floor
MercyOne Medical Center
Mason City
04.2025 - 04.2026
- Oversaw front desk operations for busy surgical floor, ensuring efficient patient flow and professional environment
- Coordinated administrative tasks, patient documentation, and scheduling to support timely care delivery
- Answered phone calls, assisted visitors, and communicated effectively with patients, nurses, and providers
- Cultivated multitasking and customer service skills in fast-paced healthcare setting to enhance patient interactions
Hospice Volunteer
Moments Hospice
- Delivered companionship and emotional support, enhancing quality of life for patients and families
- Contributed to a comforting and positive environment, fostering emotional well-being for patients
- Assisted patients with daily living activities and personal care needs.
- Provided companionship and emotional support to patients and families.
- Communicated patient needs with healthcare team members effectively.
Education
High School Diploma -
Mason City High School
Mason City, Iowa05-2024
Pre-Nursing Coursework -
University of Iowa
Iowa City, IowaSkills
- Patient Care Coordination
- Patient intake processes
- Electronic Medical Records (EMR) Experience
- HIPAA Compliance & Patient Confidentiality
- Healthcare Industry Knowledge
- Customer service expertise
- Time management
- Fast-paced organization
- Team collaboration
- Communication skills
- Positive, Friendly, & Professional Presence
- Calendar management
Certification
- Certified Nursing Assistant (CNA)
- Basic Life Support (BLS) - American Red Cross
- Basic Life Support (BLS) - American Heart Association
Volunteer Experience
Moments Hospice, Hospice Volunteer, Provided companionship and emotional support to patients and families, Assisted with creating a comforting and positive environment for patients
Timeline
Unit Clerk - Surgical Floor
MercyOne Medical Center
04.2025 - 04.2026
Patient Care Technician / Certified Nursing Assistant (PRN)
MercyOne Medical Center
12.2022 - Current
Hospice Volunteer
Moments Hospice
High School Diploma -
Mason City High School
Pre-Nursing Coursework -
University of Iowa