Jennifer Hernandez
Rockville Centre
Summary
Dynamic project leader with extensive experience at TransPerfect Translations, excelling in team motivation and problem-solving. Proven ability to mentor and develop talent while delivering complex projects on time and within budget. Strong attention to detail and collaboration skills drive exceptional results.
Overview
12
12
years of professional experience
Work History
Media Client Services Manager
TransPerfect Translations
06.2021 - Current
- Assist clients with inquiries, ensuring prompt resolution and satisfaction.
- Support implementation of client service initiatives to enhance overall experience.
- Facilitate onboarding process for new clients, providing essential information and support resources.
- Develop new employees and on-going performance assessment of current employees.
- Mentor departmental team, boosting efficiency, success and morale among employees.
Team Leader
TransPerfect Translations
04.2017 - 06.2021
- Led cross-functional teams to enhance project efficiency and meet organizational goals.
- Developed training programs for new team members, improving onboarding processes and knowledge retention.
- Streamlined operational workflows, resulting in reduced turnaround time and increased productivity.
- Facilitated regular team meetings to align objectives and address challenges proactively.
- Mentored junior staff, providing guidance on best practices in translation processes.
Senior Project Manager
TransPerfect Translations
11.2015 - 04.2017
- Led cross-functional teams to successfully deliver complex projects on time and within budget.
- Mentored junior project managers, fostering professional growth and improving project delivery capabilities.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
Project Manager
TransPerfect Translations
11.2014 - 11.2015
- Led cross-functional teams to ensure timely project delivery and client satisfaction.
- Developed detailed project plans outlining scope, timelines, and resources required for successful execution.
- Prioritized the successful completion of projects that fell outside standard delivery timelines
Project Coordinator
TransPerfect Translations
11.2013 - 11.2014
- Coordinated project timelines and deliverables, ensuring alignment with client expectations.
- Assisted in managing project budgets, tracking expenditures for accuracy and compliance.
- Prioritized the successful completion of projects that fell outside standard delivery timelines
Education
Bachelor of Arts - English
Binghamton University
Binghamton, NYSkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
Timeline
Media Client Services Manager
TransPerfect Translations
06.2021 - Current
Team Leader
TransPerfect Translations
04.2017 - 06.2021
Senior Project Manager
TransPerfect Translations
11.2015 - 04.2017
Project Manager
TransPerfect Translations
11.2014 - 11.2015
Project Coordinator
TransPerfect Translations
11.2013 - 11.2014
Bachelor of Arts - English
Binghamton University
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