Jennifer Hickey
Boston,MA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Server/Host
Cheeky Monkey Brewing Co
Boston, US
03.2021 - Current
- Greeted and seated customers when they enter the restaurant.
- Helped with Serving Alcohol and Food, Food Running, Bussing tables. Coat Check.
- Trained new employees on bar and restaurant duties to ensure consistent service standards.
- Tips Certification Taking food orders and using cash register and credit cards receipts.
- Keeping areas clean and monitoring guests' safety inside the business.
- Fostered teamwork and communication among bartenders and kitchen staff to streamline operations.
- Assisted with private parties and events in lounge and tap room, enhancing guest experience.
- Taking phone calls and making reservations Using Tablet and Computer Resy, MICRO programs.
- Facilitated the sale of store merchandise, focusing on apparel items.
Manager/Keyholder
The Tremont Tearoom
Boston, US
09.2017 - 01.2023
- Managed daily operations, ensuring efficient scheduling, effective inventory management, and exceptional customer service
- Led a team of XX employees, providing guidance and support to ensure efficient operations
- Maintained high standards of quality control to ensure customer satisfaction
- Oversaw the hiring process, conducting interviews and selecting candidates aligned with company culture and qualifications
- Mentored and coached employees to develop their skills and advance within the organization
- Spearheaded the launch of new products/services resulting in XX% increase in revenue
- Negotiated contracts with vendors to secure favorable pricing terms
- Spearheaded launch of new products/services, contributing to revenue growth and expanded market presence
- Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc
- Served as a liaison between upper management and front-line employees, ensuring effective communication of company goals and objectives
Key Holder/Sales Associate
The Thrift Shop Of Boston
Boston, US
07.2016 - 01.2019
- Attending to various duties in a timely manner including cashier, retail, customer service, merchandiser, stocking and pricing
- Opened and closed store independently when needed and prepared nightly bank drop for manager
- Trained and mentored new personnel hired to fulfill various roles
- Evaluated items to assign grades and marked quality level, rejection status or acceptance
- Disposed of unsound and unsafe materials, products and equipment to prevent inappropriate reuse
- Signed for packages and incoming mail
- Donation Receiver
Receptionist
Miss Laura's
Jamaica Plain, US
11.2015 - 08.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Kept reception area clean and neat to give visitors positive first impression
- Booking appointments using email and computer programs POS, Excel, Word, Powerpoint, Final Cut Pro
- Assisting with various shop duties including helping hair stylists with products, cleaning, laundry
Door/Sound/Band Booker
The Midway
Jamaica Plain, US
09.2008 - 08.2012
- Supervised events from start to finish, implementing effective crowd control methods to enhance attendee experience
- Ensured safety and security for venue attendees and staff during events
- Converted community contacts into potential clients through networking, consistency and credibility
- Monitored social media and online sources for industry trends
- Checking IDs for bars' 21+ policy.
Box Office Associate
House of Blues Boston
Boston, US
12.2009 - 08.2010
- Managed incoming and outgoing phone concierge and email communications to ensure timely responses
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
- Taking care of various duties including handling incoming and outgoing Phone Concierge and emails
- Directed incoming calls to appropriate personnel and departments, ensuring callers' needs were efficiently addressed
- Ability to multi-task task and handle problem solving situations
- Thrived in high-volume settings by maintaining productivity and focus
Street Team Member
WFNX Radio Station+ Boston Phoenix Magazine
Brookline, US
10.2005 - 10.2006
- Assisting and setting up at location sites for promotions, advertising, marketing strategies
- Assisted in setting up location sites for promotions, advertising, and marketing strategies to enhance event visibility
- Demonstrated integrity and professionalism, enhancing the company's reputation among peers and clients
- Facilitated community involvement by establishing positive connections with local stakeholders
- Collaborated with team members to achieve project goals
- Represented company with integrity, serving as a professional role model to peers and the public
Education
Bachelor of Arts - Radio Broadcasting
The New England Institute of Art
Brookline, MASkills
- Training
- Host/Hostess
- Customer Service
- Retail sales
- POS
- Guest Relations
- Scheduling
- Retail
- Microsoft Office
- Word
- Word processing
- Social Media Management
- Creative Software
- Project Management
- Retail
Certification
Food Handler Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Server/Host
Cheeky Monkey Brewing Co
03.2021 - Current
Manager/Keyholder
The Tremont Tearoom
09.2017 - 01.2023
Key Holder/Sales Associate
The Thrift Shop Of Boston
07.2016 - 01.2019
Receptionist
Miss Laura's
11.2015 - 08.2016
Box Office Associate
House of Blues Boston
12.2009 - 08.2010
Door/Sound/Band Booker
The Midway
09.2008 - 08.2012
Street Team Member
WFNX Radio Station+ Boston Phoenix Magazine
10.2005 - 10.2006
Bachelor of Arts - Radio Broadcasting
The New England Institute of Art