Jennifer Higginbotham

Dynamic Project Manager with a proven track record at Pediatric Associates, adept at driving process improvement and stakeholder engagement. Skilled in Salesforce administration and effective communication, I excel in delivering complex projects on time and within budget, fostering collaboration across teams to achieve strategic objectives and enhance operational efficiency.

• Project Manager, Pediatric Associates, Plantation, FL, 07/01/20, Present, Leading teams to deliver programs and projects of various complexities that span across one or more functional business areas, Manages internal / external resources, project schedules, and budgets / financials, Adheres to standard project management principles throughout the duration of every initiative. Manages all risks / issues and project change requests to ensure delivery of a successful on-time, on budget project, Contributes to and champions any strategic planning and process improvement initiatives as they relate to improving the overall delivery of each project, Develop and deliver progress reports, proposals, requirements documentation and presentations to various audiences, including project team, sponsors, and key stakeholders [internal and external], Build relationships across organization to understand key business objectives, strategies, and action, Manage multiple, parallel projects according to organizational need and company strategic plan, Advocate and adhere to industry standard processes, Manage competing priorities in a fast-paced environment
• Project Coordinator, AutoNation, Fort Lauderdale, FL, 03/01/20, 06/30/20, Assisted Technical Director on all aspects of project management, Adhered to established PM processes and methodologies and presented outcomes to Corporate Executives, Drove, managed, and supervised all deliverables within the team and outside vendor to project completion, Consulted with corporate departments to drive the completion on multiple workstreams, Documents project meeting including tasks, action items, and timelines
• Executive Coordinator, Boca Chamber of Commerce, Boca Raton, FL, 11/01/19, 03/31/20, Provided administrative Support to CEO and Board of Directors, along with executive management team, Served as an effective gatekeeper; prepare well-researched and accurate documents; manage busy calendars; and efficiently handle daily office tasks, Planned and Coordinated all Board of Directors meetings, including transcription and dissemination of minutes, Highly focused and results oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages
• Senior Procurement Specialist, Unified, Boca Raton, FL, 06/01/18, 10/31/19, Responsible for sourcing, negotiating and project management of all Capital spend representing $2m annual spend, Analyze demand metrics and worked with preferred vendors to establish credit lines were in alignment with demand, Created all Salesforce reporting to reflect trending for future forecasting, Contract Management, e.g., MSA’s, NDA, Leasing & Vendor Agreements, Strategic Planning/ Vendor Development / Reporting /Contract Management, Collaborated with Asset Management, Legal and AP in all aspects of asset purchase, Oversaw all Vendor Management of GPO program (Bayer, Hologic, Medline), Handled all Lease Assumptions with Lenders and Vendors; verified UCC liens, Created all training material for physicians and key stake holders for multiple states on Capital Process
• Service Delivery Manager, Conquest Technology, Coral Gables, FL, 03/01/17, 06/30/18, Provide day-to-day management and dispatching of service requests to ensure the team is timely and accurately managing and communicating with our client on service requests, delivery, and proactive communication, Managed Help Desk, Field Service, and NOC teams, Coordinated all client site visits with client technical contact, Enforced working in real-time for all teams to ensure prompt time entry on service requests, Coordination of all technical engineers to ensure maximum utilization of billable resource., Implemented as Standard Operating Procedures, and trained the teams on, several best practice KPI’s including Service Board Backlog, Fostered customer loyalty by ensuing that our clients fully utilized the value of our solutions and services, Managed all stages of Projects, e.g., the transition of client solution, implementation phase, to client support
• Project Coordinator, Campus Management (CMC), Boca Raton, FL, 06/01/08, 01/31/17, Project set up for CMC product suite and for support and managed services teams; Administered the NetSuite help desk; Entered professional services support tickets, Managed the queue for help tickets assigned to Professional Services; Assigned tickets and scheduled discovery calls with clients; coordinated the creation of Statements of Work; ensured fulfillment of customer deliverables, Managed all Custom Technical, Data & CRM Services projects, i.e., resourcing, scheduling, budgeting & billing, Project billing rules for invoicing and revenue recognition for T&M, fixed fee, and FTE projects, The Professional Services Microsoft SharePoint portal site, Contributed to, edited, and implemented new ideas from management team, Worked with overseas corporate resources to coordinate high-level intranet projects, Liaison to the Accounting and Finance departments for product/project financials and billing