JENNIFER HIGHTOWER
Houston,TX
Summary
Dedicated customer service specialist with extensive experience in managing inquiries and enhancing satisfaction. Skilled in time management and teamwork, contributing to increased customer loyalty and repeat business.
Results-driven customer service specialist with a proven history of improving satisfaction rates through expert problem-solving and effective communication. Committed to enhancing customer experiences and resolving inquiries promptly.
Overview
39
39
years of professional experience
Work History
Specialist 1
Houston Independent School District
Houston, TX
08.1999 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Collected, arranged, and input information into database system.
Customer Service Representative
City of Houston Public Works
Houston, TX
10.1987 - 06.1996
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Facilitated service requests using city management software to ensure timely resolution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
High School Diploma -
Texas Southern University
Houston, TXHigh School Diploma -
Booker T Washington High School
Houston, TX05-1980
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Teamwork and collaboration
- Self motivation
- Time management
- Multitasking
- Organizational skills
- Written communication
- Relationship building
- Active listening
- Teamwork
- Effective communication
- Goal setting
- Professionalism
Timeline
Specialist 1
Houston Independent School District
08.1999 - Current
Customer Service Representative
City of Houston Public Works
10.1987 - 06.1996
High School Diploma -
Texas Southern University
High School Diploma -
Booker T Washington High School