Jennifer Hill
Matteson
Summary
Dynamic HR leader with extensive global experience at KeyPath Education, adept at enhancing employee engagement and retention through innovative onboarding and performance management strategies. Proven track record in benefits administration and compliance, coupled with strong relationship-building skills, driving organizational success and fostering a diverse workplace culture.
Overview
17
17
years of professional experience
Work History
VP of Human Resources-Remote
Champs Mentoring
Chicago
01.2024 - Current
- Enforced HR policies and drafted best practices, aligning practices with organizational goals.
- Implemented training initiatives to elevate employee skill sets and engagement metrics.
- Facilitated workplace culture through employee programs that enhanced morale and engagement.
- Organized efficient onboarding processes, ensuring smooth integration for new hires.
- Administered comprehensive health insurance and retirement benefit programs.
- Managed payroll operations and conducted wage surveys to ensure competitive compensation packages.
- Collaborated on workforce optimization strategies with leadership teams.
- Coordinated complex travel logistics for executive leadership seamlessly.
Human Resources Manager- HyBrid
Apna Ghar, Inc. (Our Home)
07.2023 - 02.2024
- Successfully led development of interview system that cut post-to-hire time by sixty percent.
- Streamlined onboarding processes, reducing new hire time-to-productivity by twenty percent through automation.
- Implemented performance management modules in Workday, boosting engagement scores by fifteen percent.
- Collaborated with IT on HRIS enhancements to achieve twenty-five percent faster employee transaction processing.
- Oversaw payroll audits and generated governmental reports to maintain compliance and ensure accuracy.
- Revised HR policies to align with legal standards while maintaining up-to-date personnel files.
- Developed remote work policies clarifying office write-ups and timesheet reviews.
- Championed strategies promoting inclusivity within the workplace environment.
Global Human Resource Specialist- Remote
KeyPath Education
02.2022 - 05.2023
- Oversaw global onboarding in the USA, Canada, and the UK.
- Executed onboarding procedures for new hires, facilitating smooth integration into the company culture and processes.
- Managed distribution of benefits enrollment materials and assessed eligibility for US and Canadian employees, ensuring compliance with retirement benefits regulations.
- Administered benefits, communicated information to employees, and conducted benefit invoice audits.
- Maintained accurate records of Leaves of Absence for Canadian and US employees while coordinating with third-party vendor systems.
- Optimized HR case management using ServiceNow, reducing average resolution time by 30% through improved ticket categorization and automation.
- Maintained accurate HRIS records, prepared comprehensive reports, and successfully resolved any compliance concerns regarding I-9 audits.
Human Resource Specialist II- Remote
Amazon
09.2020 - 02.2022
- Developed HR reporting dashboards in Workday, delivering real-time insights for executive decision-making.
- Implemented Workday performance management modules, improving goal alignment and engagement scores by 15%.
- Tracked HR cases in ServiceNow, improving documentation accuracy and response time for quicker resolutions.
- Managed employee files and leave programs nationwide, ensuring regulatory compliance and minimizing risk.
- Resolved leave cases and reconciled third-party vendor systems to streamline processes and ensure accuracy.
- Analyzed personnel files and benefits for state and federal law adherence.
- Assisted with employee relations matters and investigations to uphold workplace standards.
- Standardized employee file templates, reducing errors significantly.
Director of Human Resources- Hybrid
Chicago Methodist Senior Services
12.2018 - 04.2020
- Managed HR operations across multiple states, focusing on recruitment, orientation, training, coaching, counseling, and discipline to enhance workforce effectiveness.
- Streamlined onboarding process, reducing time to competency for new hires.
- Utilized ServiceNow analytics to identify HR issues, developing targeted training that decreased policy-related inquiries by 40%.
- Implemented retention strategies to lower nursing staff turnover rate.
- Developed comprehensive reports on new hires, turnover, and exit interviews to inform strategic HR initiatives.
- Implemented a slip-resistant shoe policy, reducing workers' compensation claims by 40%.
- Conducted I-9 verifications using E-Verify during the onboarding process for various roles.
- Established a fair salary scale for current and new hires and updated the employee handbook with legal counsel.
Director of Human Resources
TCA Health
Chicago
01.2015 - 11.2018
- Advised executive leadership on workforce planning and talent development strategies.
- Supervised HR team operations and strategic initiatives, enhancing departmental efficiency and alignment with organizational goals.
- Directed employee relations, performance management, and investigations in a high-liability environment, fostering a culture of accountability.
- Developed a competitive salary scale, aligning compensation with market benchmarks to attract top talent.
- Led full-cycle recruitment for clinical and non-clinical roles, enhancing hire quality by 30%.
- Implemented structured onboarding programs, boosting workforce readiness and retention.
- Oversaw provider credentialing processes during onboarding, ensuring compliance and streamlining onboarding timelines.
- Ensured adherence to federal and state laws, OSHA standards, and HIPAA requirements.
Director of Human Resources
Gads Hill Center
03.2009 - 04.2014
- Managed recruitment for entry-level to executive roles and streamlined onboarding procedures to ensure smooth integration.
- Integrated Workday with payroll and benefits systems to streamline HR operations and minimize errors.
- Automated onboarding and offboarding processes in Workday, improving new hire productivity by 20%.
- Executed semi-monthly payroll for 250 employees via ioiPay and ADP, reporting to CFO.
- Developed turnover reports and conducted exit interviews to inform and strengthen retention strategies.
- Administered benefits programs including 403b, FMLA, COBRA, STD, LTD, ADA, EEOC, OSHA, WC to support employee well-being and compliance.
- Partnered with management during year-end talent reviews to highlight team capabilities.
- Established agency’s inaugural employee appreciation system along with a comprehensive safety policy.
Education
Bachelor of Science - Business Administration
DeVry University
Chicago, IL06.2013
Skills
- Employment Law
- Benefits Administration
- Onboarding and offboarding
- Payroll coordination
- Compensation and benefits
- HR Policies & Procedures & Handbook Development
- Ticketing tools
- Global HR Experience
- Full Onboarding Process & off-boarding
- New Employee Orientation
- Conduct Exit Interviews
- HR policy development
- Performance Management
- Contract and labor negotiation
- Diversity and Inclusion
- Organizational Development
- Corrective Action Planning
- Dispute Mediation
- HRIS Technologies
- Auditing
- I-9 verification
- Background Checks
- HR Department Startup
- Ticket tools expertise
- Microsoft Office and Docusign
- Build & Maintain Relationships
- Contract Negotiation & Labor negotiations
- Leadership Development
- Leadership Development
Technology Profile
- Amazon Chime
- ADP WorkForce
- Salesforce
- PeopleSoft
- Oracle
- Kronos
- WuFoo
- PayChex
- Workday
- Hibob
- Paylocity
- ServiceNow
- Applicant Stack
- Taleo
- ICims
- Microsoft Office Suite
Indeed
- Ultipro
- Montage
- Royal London
- UKG
- AI Technology
Timeline
VP of Human Resources-Remote
Champs Mentoring
01.2024 - Current
Human Resources Manager- HyBrid
Apna Ghar, Inc. (Our Home)
07.2023 - 02.2024
Global Human Resource Specialist- Remote
KeyPath Education
02.2022 - 05.2023
Human Resource Specialist II- Remote
Amazon
09.2020 - 02.2022
Director of Human Resources- Hybrid
Chicago Methodist Senior Services
12.2018 - 04.2020
Director of Human Resources
TCA Health
01.2015 - 11.2018
Director of Human Resources
Gads Hill Center
03.2009 - 04.2014
Bachelor of Science - Business Administration
DeVry University