Jennifer C. Hill
Yakima
Summary
Detail-oriented professional adept at managing multiple assignments while ensuring high accuracy and exceptional customer service. Proven ability to maintain effective communication within teams, contributing to quality outcomes in fast-paced environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Cook
Yakima School District
Yakima
02.2026 - Current
- Preparing and serving breakfast and lunch for 400+ students per day
- Participate in the cleaning of the kitchen while ensuring all standards of safety and sanitation are met.
- Maintain constant communication with team members to ensure quality count and accuracy.
- Providing a positive attitude and customer service experience to all students and staff.
Maintenance Assessor
Graf Investments, Inc.
Selah
03.2005 - 12.2025
- Credit and background checks for new applicants.
- Lead bi-weekly team meetings and train on WA State RCW's Landlord Tenant Laws, Fair Housing Compliance, and Company Policies and Procedures.
- Prepare and bill Closing Statements to past residents, research and assistance with billing and conflict resolution.
- Assist in researching and preparing supporting documents and files for mediation and court.
- Scheduling and Calendar Management
- Maintained digital filing systems and records while maintaining confidentiality.
Front Desk Agent
Clarion Hotel and Conference Center
Yakima
11.2004 - 03.2005
- Facilitated guest check-in and check-out procedures, ensuring smooth arrivals and departures.
- Responded to guest inquiries and arranged transportation for pilots, resolving complaints and managing phone lines effectively.
- Manage online and phone reservations and process credit card payments
Education
High School Diploma -
Eisenhower High School
YakimaSkills
- Customer Service
- Scheduling
- Attention to Detail
- Accuracy
- Microsoft Office Suite
- Time Management
- Prioritization
- Conflict Resolution
- Task Prioritization
- Managing Changing Priorities
- Fast-paced Environment
- Multiple Assignments
- Deadlines
- Team Collaboration
- Customer Relations
- Professional Communication
- Client support
Certification
- Completed over 150 online courses, including:
- Advanced Telephone Techniques
- Customer Service
- Conflict Resolution
- Crisis Management
- De-escalating Conflict
- Diversity and Inclusion
- Stress Management
- Employee Motivation and Coaching
Timeline
Cook
Yakima School District
02.2026 - Current
Maintenance Assessor
Graf Investments, Inc.
03.2005 - 12.2025
Front Desk Agent
Clarion Hotel and Conference Center
11.2004 - 03.2005
High School Diploma -
Eisenhower High School