Jennifer Hill
Eagle River,USA
Overview
1
1
Certification
20
20
years of professional experience
Work History
Participant Engagement Coordinator
Cook Inlet Tribal Council
06.2024 - Current
- Resolve participant complaints
- Track and analyze participant feedback data across departments
- Boost survey collection through participant outreach events, focus group facilitation, and innovative engagement strategies.
- Utilize participant feedback to inform policy development, procedure improvements, and external communication materials.
- Analyze qualitative and quantitative data to prepare comprehensive trend reports for Administration and Continuous Quality Management Committees.
- Collaborate with stakeholders to create, design, distribute, and analyze program surveys for all CITC grants and programs.
- Lead regular meetings with departmental leadership to discuss feedback trends and recommend service improvements. Collaborate with stakeholders to create, design, distribute, and analyze program surveys for all CITC grants and programs. Maintain proficiency with Commission on Accreditation of Rehabilitation Facilities (CARF) requirements for participant feedback.
Quality Assurance & Training Specialist II
Cook Inlet Tribal Council
10.2023 - Current
- Develops training materials, conduct training sessions, and provide ongoing support to ensure that staff have the skills and knowledge to perform their roles effectively
- Conduct comprehensive quality assurance case file reviews of individual cases to ensure compliance with established standards and protocols
- Proficient in CARF accreditation requirements and monitors for updates in partnership with the Quality Assurance & Training Lead in order to notify ETSD programs and staff of changes
- Assist leadership with ensuring CARF requirements are supported by quality policies and procedures and service delivery
- Provides data tracking services to leadership as needed
- Assist in meeting established goals and objectives of all ETSD grants
- Coordinates with leadership to ensure trainings are scheduled, completed, and documented for all department staff
- Assist leadership in obtaining and maintaining national CARF accreditation
- Support Eligibility and Case Management staff by making recommendations to direct management related to case actions taken and areas of improvement
- Work in partnership with other departments to identify opportunities for process improvement
- Maintain confidentiality according to regulations, policies, and procedures
- Participate in the development and improvement of quality assurance policies and procedures to enhance efficiency and effectiveness
- Assisted the QATL in gathering data metrics and preparing materials/agendas for the quarterly CQM Meetings.
Quality Assurance Specialist II
Cook Inlet Tribal Council
03.2019 - 09.2023
- Work with the Quality Assurance Manager in obtaining and adhering to the Commission on Accreditation of Rehabilitation Facilities (CARF), National and State accreditation, and licensing bodies
- Provide a documented chart review of Recovery Services (RS) group schedules, group content, treatment plan, diagnosis, clinical services, and other program-required services for adherence to program structure, therapeutic communities, and system of care
- Audit documentation that is entered into the Recovery Services Case Management System (RSCMS) for accuracy, following the outlined curriculum and identifying common errors
- Provide quality assurance reviews within RSCMS to include reviewing the quality-of-service delivery, appropriateness of services, key components of evidence-based practices, and frequency of services
- Conduct quarterly, bi-annual, and annual reviews of clinical services, adherence to Continuous Quality Management procedures (CQM) and policy and procedures, including fidelity for the evidence-based participant when identified and used within the programs
- Complete RS weekly spreadsheet cross-checks and reports and assure adherence to confidentiality and HIPAA regulations
- Provide ongoing guidance to clinical staff on the RSCMS procedures, clinical documentation as related to the functionality of RSCMS, and applications within RS clinical policies and procedures
- Provide clear, comprehensive support through email, telephone contacts, and webcasted telecommunication (Skype, Zoom, etc.)
- Assure reviews are conducted on charts and forms they have not personally approved
- Maintain confidentiality according to regulations, policies, and procedures
- Assist in developing and outlining group topics and identifying evidence-based practices that can be used within the group structure
- Support Clinical Supervisors in reviewing, approving, and rejecting clinical forms and documentation within RSCMS, including identifying documentation errors and support for corrections
- Assist in developing and updating electronic health records, as well as a working user manual for the RSCMS
- During the new Recovery Services staff member’s onboarding, the QA Training Specialist will educate, train, and provide instructions on the Recovery Services Case Management System (RSCMS) and chart documentation that is required, per the staff’s position
- Provide ongoing guidance to clinical staff on the RSCMS procedures, chart documentation as related to the functionality of RSCMS and applications within RS clinical policies and procedures
- Provide quality assurance support in reviewing RSCMS daily error messages and fix requests - Maintain RSCMS Fix Request Log; this would include compiling fix requests, sending fix requests to RSCMS IT, validating fix requests, and following up on all needed fixes
- Review and revise treatment policies/procedures as needed to meet program goals, standards, and accreditation
- Support Clinical Managers in reviewing, approving, or rejecting clinical forms and documentation within the Recovery Services Case Management System (RSCMS). This would include identifying documentation errors and support for corrections
- Assist QA DBH Specialist to ensure NPI numbers are filed out and completed for all staff members that are required based on their position, license/certificate, and categories outlined by HIPAA Standard, which could include working with new employees on obtaining NPI numbers and validating NPI information
Special Merchandiser
American Greetings
07.2018 - 12.2018
- As a core merchandiser, I am responsible for assigned departments to remain organized and accounted for completely using a provided tablet to collect data & file as required - Involving re-ordering merchandise and storing away orders as needed via tablet notifications through logistics
- Setting up and maintaining seasonal, holiday, and/or special displays; other duties as assigned
- Assists with the accessory portion of revisions within the assigned hours with little supervision -Responsible for providing merchandiser coverage in the absence of other merchandisers, vacation and/or sick coverage
- Input worked hours daily via Automatic Data Processing (ADP), payroll systems
Teacher Assistant – Special Education Behavioral Support
Anchorage School District
12.2006 - 02.2010
- Worked closely with Teachers and teams of professionals, including Behavioral & Mental Health specialists, Speech/Physical/Occupational Therapists, Counselors, and Psychologists
- Assigned to various students to provide the needs of their Individual Education Plan (IEP)
- Built relationships with the students and their families, briefed them on their child’s progression/regression versus the IEP, Goals, and Concerns unique to every one
- Monitored student's IEP Goals, behavior, and parent concerns between classrooms & students, always striving to exceed expectations
- Prepared projects/instructional materials for Teachers throughout the school year for classrooms and each student's IEP
- Modified education programs and curriculum as requested by special education teachers - Accurately collect data on each student to provide information in accordance with their IEP, lay out the objectives as directed by certified special education staff
- Supported vocational programs and community involvement in accordance with student(s) IEP as directed by special education teacher
- Quickly became Lead Teacher Assistant to other TA staff and reported on all aspects of classroom activities to teachers
- Weekly review of services, charting the progress of goals, review of other charts for IEP reports
- Trained from ASD in special programs
- Coping and dealing with children’s special needs
- ADD/ADHD and Autism Spectra Disorder Awareness
- Behavioral & mental health needs specific to school-age children & recognizing signs
- Fetal Alcohol Spectrum Disorder specific to the early needs of children
- Assured adherence to confidentiality and HIPAA regulations to maintain confidentiality according to ASD policies
- Train and provide guidance in documenting for charts, reports, and requirements to other teacher assistants or aids while identifying errors to make corrections
- Complete weekly spreadsheets and reports as assigned; conduct quarterly and annual reviews. Provide comprehensive support via email and telephone contacts. Ability to use all forms of telecommunication, i.e., Skype, Cisco WebEx, etc.
- Supported the Anchorage School District’s position of valuing diversity, promoting respect, and maintaining standards of confidentiality, especially in Special Education
Education
Associate of Applied Science - Human Services
University of Alaska Fairbanks
Fairbanks, AK05-2023
Rural Human Services Certificate
University of Alaska Fairbanks
Skills
- Proven track record being punctual with excellent time management skills, a firm believer in accountability
- Multi-tasker, great organizer, and problem solver able to meet deadlines with a sense of urgency
- Previous criminal background check, no criminal history
- Excellent written, oral, team building, and interpersonal communication skills; personable & very friendly
- Proficient with PCs, MS Teams, MS Office, MS Excel Basics/Intermediate & Advanced
- Always keep a professional disposition & understand the importance of confidentiality
- Experience working with Alaska Natives, understanding their values, culture & beliefs
Certification
- Alaska Commission for Behavioral Health Certification for Chemical Dependency Counselor Technician
- Foundations of Leadership Certification, March 2023
- Advanced Leadership Certification, May 2023
- CITC Supervisor Base Camp completed Feb 2024 & July 2026
- CITC First Aid/CPR Certified
- CPI Verbal Intervention trained
- Applied Suicide Intervention Skills Training (ASIST), workshop Certificate, 15 hours
- Mental Health First Aid USA certificate
Timeline
Participant Engagement Coordinator
Cook Inlet Tribal Council
06.2024 - Current
Quality Assurance & Training Specialist II
Cook Inlet Tribal Council
10.2023 - Current
Quality Assurance Specialist II
Cook Inlet Tribal Council
03.2019 - 09.2023
Special Merchandiser
American Greetings
07.2018 - 12.2018
Teacher Assistant – Special Education Behavioral Support
Anchorage School District
12.2006 - 02.2010
Rural Human Services Certificate
University of Alaska Fairbanks
Associate of Applied Science - Human Services
University of Alaska Fairbanks