Jennifer Hiller
Amelia,OH
Summary
Dedicated phone agent with more than 5 years in retail and customer service. Possessing second-to-none commitment to customer service.
Overview
11
11
years of professional experience
Work History
Licensed Agent 1
American Modern Insurance Group
Amelia, Ohio
07.2019 - Current
- Followed up with customers to offer additional support and check resolution satisfaction.
- Documented, researched, and resolved customer service issues.
- Handle customer inquiries, billing questions, payments, and service requests.
- Write insurance policies, and discuss coverage's with both customer's and agents.
- Member of the amazing team. Helping to mentor associates of other skill sets while maintaining my current stats.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Managed customer calls efficiently in fast-paced call center environment.
Phone Agent
RDI
Milford , Ohio
12.2017 - 07.2019
- Call center Welcoming customers Clear communication Cheerful and energetic,
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Fielded an average of 100% customer service calls per day. Quality assurance 96%, Adherence 91%.
- Expressed appreciation inviting and encouraging customer return visits.
- Handled caller needs for sales, service, and account problems.
- Documented customer transactions, processed payments, and conveyed delivery information.
- Maintained meticulous records of calls answered and actions taken.
Shift Manager
Taco Bell
Eastgate, Ohio
04.2014 - 10.2017
- Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
- Ran daily register and shift reports to assess performance and make proactive adjustments, keeping operations highly responsive to changing business conditions.
- Optimized procedures to streamline efficiency, reduce labor hours and boost profitability.
- Helped employees operate productively and stay on task to meet business and customer needs.
- Positioned skilled staff in key areas throughout shift to ensure optimal productivity of the overall department.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Education
License in Property And Casualty in All 50 States - License in Property And Casualty
Hondros Ohio Property And Casualty
Amelia 12.2020
GED -
Job Corps
Prestonburg, Kentucky2000
Skills
- Call Management
- Problem resolution
- Mentoring
- Consultative sales
- Positive and professional
- Customer follow up
Timeline
Licensed Agent 1
American Modern Insurance Group
07.2019 - Current
Phone Agent
RDI
12.2017 - 07.2019
Shift Manager
Taco Bell
04.2014 - 10.2017
License in Property And Casualty in All 50 States - License in Property And Casualty
Hondros Ohio Property And Casualty
GED -
Job Corps
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