Jennifer Hills
Lacey,WA
Summary
Lacey, WA Passionate and motivated experienced senior living Executive Director that will provide exceptional customer service skills and maintain a friendly and professional demeanor at all times. Authorized to work in the US for any employer Versatile Executive Director focused on promoting mission and increasing effectiveness of key programs. Passionate about managing and overseeing implementation of company's daily operations. Quick and firm decision-maker possessing first-rate communication and organizational skills. Recognized for successfully collaborating with management to develop work plans, financials and strategies.
Overview
11
11
years of professional experience
Work History
Executive Director
Brookdale Senior Living
10.2021 - Current
- Responsible for daily operations for company standards and long term care compliance
- Manage monthly budgets by lowering expenses
- Increase monthly revenue resulting in a month over month increase in NOI
- Maintain resident and family satisfaction
- Maintain 95% to 100% occupancy month over month.
Executive Director
Bonaventure Senior Living
04.2014 - 08.2021
- Supervise health services, dietary, maintenance, activities and housekeeping
- Staff development by demonstrating leadership through employee on boarding, retention and individual employee growth
- Oversee daily operations and by adhering to company policies and state regulations for assisted living
- Weekly QA audits for deficiencies and maintain survey readiness for annual inspections
- Monitor residents health and ensure care needs are met through medication administration audits, developing resident service plans and other health services related quality assurance audits
- Increase NOI monthly by managing community expense while increasing revenue growth
- Census development and growth through outreach, marketing events and community relations
- Daily focus on sales and marketing
- Managed resident and family satisfaction
- Implement and enforce strict Infection control policies per state regulations
- Administrator licenses in Washington and Oregon.
Manager
Anytime Fitness
10.2012 - 10.2013
- Oversaw daily operations of club
- Daily sales and marketing to increase membership
- Employee scheduling
- Created and implemented member satisfaction program
- Accounts receivables and collections
Skills
- Strategic Planning
- Financial Report Writing
- Employee Orientation
- Meeting Facilitation
- Office Management
- Process improvement
- Business development
- Administration and Management
- Personnel and Human Resources
- Management of Financial Resources
- Time Management
- Team Leadership
- Senior Living Management
- Business Administration
- Resident Satisfaction
- Coaching and Counseling
- Team Bonding
- Policy and Procedure
- Leadership Development
- Budgeting and Financial Management
- Human Resource Information System (HRIS)
- Assisted Living
- Approachable and Outgoing
- Results Orientation
- Regulatory and Statutory Compliance
- Operational Efficiency
- Strategic Partnership
Timeline
Executive Director
Brookdale Senior Living
10.2021 - Current
Executive Director
Bonaventure Senior Living
04.2014 - 08.2021
Manager
Anytime Fitness
10.2012 - 10.2013