Jennifer Hittle
Mary Esther,FL
Summary
Adept leader with extensive experience in management and customer relations, excelling in staff training and supply chain management. Proven track record in enhancing guest satisfaction and operational efficiency. Skilled in budgeting and conflict resolution, consistently achieving high standards and fostering a motivated team environment.
Overview
18
18
years of professional experience
Work History
Director of Housekeeping
Fort Walton Beach
Fort Walton Beach, US
04.2021 - Current
- Created and implemented housekeeping standards for new company, enhancing consistency across all hotel locations.
- Developed and trained associates across departments to exceed guest expectations and uphold company standards.
- Determined optimal linen, cleaning supplies, and housewares for company, ensuring adequate supply levels for daily operations.
Housekeeping Supervisor
St Joe
Santa Rosa Beach, US
10.2023 - 03.2024
- Supervise and train staff during all daily operations
- Maintained cleanliness and organization of guest rooms and public areas to enhance overall guest experience.
- Managed inventory of cleaning supplies and equipment to ensure availability for daily operations.
Executive Housekeeper
Destin Realty Inc.
Destin, US
07.2020 - 10.2023
- Developed training programs for housekeeping staff on cleaning procedures and standards to uphold quality and consistency.
- Coordinated cleaning schedules by assigning duties to staff, ensuring timely completion of tasks to meet company standards and enhance guest satisfaction.
- Recorded and tracked expenses and purchases for housekeeping products, salaries, and maintenance costs to monitor departmental budgets effectively.
General Manager
McGuire's Irish Pub Giftshop
Destin, US
09.2018 - 07.2020
- Managed store budget, creating and implementing growth strategies to ensure financial success
- Hired and developed staff to uphold company standards while achieving performance goals
- Cultivated vendor relationships to enhance merchandise quality and selection
Service and Support Manager
Lowe's Home Improvement
Fort Walton Beach, US
04.2011 - 07.2018
- Addressed customer complaints and concerns promptly, ensuring high levels of satisfaction and loyalty.
- Managed employee schedules, conducted performance reviews, and implemented performance improvement plans to enhance team accountability.
- Supported daily business operations across human resources, customer service, and merchandising to ensure smooth workflow.
Merchandising Customer Associate Manager
Sears
Mary Esther, US
08.2008 - 04.2011
- Managed merchandising operations, developed and executed plans that exceeded sales goals through effective product presentation and inventory management.
- Trained merchandising staff on product placement strategies aligned with branding, seasonal trends, and customer preferences to enhance visual merchandising.
- Ensured adherence to approved guidelines while meeting department milestones and achieving set goals.
Sales Manager
Charlotte Russe, Inc
Mary Esther, US
03.2010 - 03.2011
- Analyzed sales reports to identify trends and provided actionable recommendations for improving figures and customer engagement.
- Evaluated team performance, identifying improvement opportunities, and developed targeted training programs to enhance skills and effectiveness.
- Planned and implemented merchandising strategies, ensuring displays and merchandise met company standards and enhanced customer experience.
Education
Associate's degree - General Studies
North Central Texas College
Corinth, TXSkills
- Project management
- Customer relationship management
- Cross-functional coordination
- Systems implementation
- Procedure development
- Schedule management
- Project regulations
- Compliance monitoring
- Operational efficiency
- Quality assurance
- Staff development
- Business analysis
- Budgeting and forecasting
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Housekeeping Supervisor
St Joe
10.2023 - 03.2024
Director of Housekeeping
Fort Walton Beach
04.2021 - Current
Executive Housekeeper
Destin Realty Inc.
07.2020 - 10.2023
General Manager
McGuire's Irish Pub Giftshop
09.2018 - 07.2020
Service and Support Manager
Lowe's Home Improvement
04.2011 - 07.2018
Sales Manager
Charlotte Russe, Inc
03.2010 - 03.2011
Merchandising Customer Associate Manager
Sears
08.2008 - 04.2011
Associate's degree - General Studies
North Central Texas College