JENNIFER HOAGLAND
Coldspring
Summary
Dynamic and results-driven professional with exceptional organizational and multitasking abilities, complemented by a keen aptitude for technology. Eager to leverage a diverse skill set to tackle challenges and drive success in fast-paced environments. Committed to continuous improvement and quickly adapting to new tools and processes. A proactive approach ensures effective problem-solving and achievement of team goals.
Overview
16
16
years of professional experience
Work History
Texas Works Advisor I
HHSC
06.2025 - Current
- Assisted clients with accurate eligibility form, application and document completion.
- Interviewed applicants and explained benefits
- Communicated with people from various cultures and backgrounds on application process.
- Established trust with clients by consistently demonstrating empathy, professionalism, and a commitment to their wellbeing.
- Kept current on industry trends and best practices through ongoing professional development activities, ensuring continued excellence in service delivery.
- Assisted supervisor with HEARTS complaints
- Volunteered with Tribal community application
- Willingness to step up when necessary to assist co-workers and supervisors
Temporary Texas Works Advisor I
HHSC
06.2024 - 05.2025
- Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting eligibility determinations.
- Customer service experience for applicants, providing clear explanations of eligibility requirements and addressing concerns promptly.
- Reduced errors in eligibility decisions with meticulous attention to detail, use of job aides and thorough documentation of applicant information.
- Maintained strict confidentiality of applicant information, adhering to all applicable privacy laws and regulations.
- Attention to detail and submission of potential fraud or abuse cases, ensuring proper investigation and resolution when warranted.
- Resolved discrepancies with client applications to verify eligibility.
- Processed and certified documents for accuracy and compliance with government regulations.
- Proficient with TIERS, EWMS, various training programs
- Utilized data-driven strategies to monitor performance metrics, identifying opportunities for improvement in my service delivery.
Alternate Administrator
All Personal Assistance, LLC
06.2016 - 11.2023
- Utilized computer software to complete various administrative tasks.
- Answered phone calls and emails from clients and employees to address questions, complaints, and needs.
- Created and managed database systems to store and organize information.
- Participated in management meetings to discuss new directives and offer insights and suggestions to improve procedures.
- Managed detailed filing system for organizing client and employee records. Maintained files and filing, keeping sensitive information confidential.
- Developed emergency management plans for recovery decision-making and communications.
- Maintained database of client and employee contact information with accuracy and attention to detail.
- Maintained office inventory by assisting with supply orders.
- Monitored daily operations in order to ensure efficient workflow processes were being followed.
- Used Microsoft Office Suite to create and revise documents and presentations.
- Processed bi-weekly payrolls for over 150 employees using QuickBooks software.
- Analyzed and reconciled discrepancies in timekeeping and payroll systems.
- Resolved escalated issues from employees related to payroll discrepancies or errors.
- Audited and processed employee time sheets, maintained payroll records, and responded to inquiries.
- Proficiently utilized Electronic Health Records system for data entry, document management and retrieval of patient information.
- Prepared invoices for billing purposes; tracked accounts receivable balances due from clients, patients, insurance companies.
- Organized daily schedule for employees and clients ensuring timely arrival and attendance.
- Assisted in the preparation of reports, documents, presentations, spreadsheets and databases using Microsoft Office Suite applications.
- Client admissions, supervisory visits and discharges
- Assisted with coding procedures ensuring correct coding is applied to each service rendered.
Certified Nursing Assistant
Memorial Livingston Medical Center
08.2013 - 06.2016
- Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity.
- Completed daily documentation and charts regarding patient care and input reports into practice databases.
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
- Helped maintain a positive environment by providing encouragement and support to residents.
- Exhibited compassionate attitude towards all patients regardless of age or disability level.
- Participated in educational activities to stay up-to-date with best practices in nursing.
Certified Nursing Assistant
Woodland Park Nursing
01.2010 - 08.2013
- Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity.
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
- Completed daily documentation and charts regarding patient care and input reports into practice databases.
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
- Provided quality care to elderly patients in a long-term care facility setting.
Medical Administrative Assistant Intern
Coldspring Family Clinic
09.2012 - 01.2013
- Accurately entered patient data into electronic medical records system, ensuring HIPAA compliance.
- Assisted with insurance verification processes to ensure accuracy of billing information.
- Managed front desk operations including check-in and check-out procedures for patients. Verified insurance coverage prior to scheduled appointments or treatments. Assisted with processing payments from patients or third party payers.
- Organized and managed multiple filing systems for patient information, including paper and digital files.
Education
AAS - Medical Office Administration
Lonestar College System
Kingwood, Texas12.2015
Certification - Nursing Assistant
Angelina College
Livingston, TX01.2011
High School Diploma - undefined
Deer Park High School
Deer Park, Texas05.1994
Skills
- Regulatory Compliance
- Interpersonal Skills
- Quality Assurance
- Conflict Resolution
- Analytical Skills
- Team Building
- Training and Development
- Emergency Preparedness
- Records Management
- Time Management
- Staff Supervision
- Basic Office Equipment
- Proficient with MICROSOFT OFFICE including MS Word, MS Excel, MS PowerPoint, TIERS, EWMS, CAPPS, Access, Medical Manager software, Medisoft software, Paragon, E-mail, Social Networks, EVV Vesta Network, Quickbooks, Humanity, Social Schedules, Vesta Payroll, etc
- Application review
- Telephone etiquette
- Documentation and paperwork
- Verbal communication
- Data entry
- Interviewing
- Appointment scheduling
Timeline
Texas Works Advisor I
HHSC
06.2025 - Current
Temporary Texas Works Advisor I
HHSC
06.2024 - 05.2025
Alternate Administrator
All Personal Assistance, LLC
06.2016 - 11.2023
Certified Nursing Assistant
Memorial Livingston Medical Center
08.2013 - 06.2016
Medical Administrative Assistant Intern
Coldspring Family Clinic
09.2012 - 01.2013
Certified Nursing Assistant
Woodland Park Nursing
01.2010 - 08.2013
Certification - Nursing Assistant
Angelina College
High School Diploma - undefined
Deer Park High School
AAS - Medical Office Administration
Lonestar College System