Jennifer Hobbs
Ganado,AZ
Summary
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Overview
14
14
years of professional experience
Work History
Fire /EMS Dispatcher
Ganado Fire District
06.2022 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Cook
Southwest Foodservice Excellence
08.2021 - 02.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Transitioned between breakfast and lunch service.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Communicated closely with servers to fully understand special orders for customers.
Fire /EMS Dispatcher
Ganado Fire District
04.2007 - 03.2020
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Education
GED -
Rough Rock High School
Rough Rock, AZ 05.1998
Skills
- Dispatcher Monitoring
- Medical Emergency Response
- Information Intake
- Emergency Assistance
- Ems Dispatch
- Efficient Service
- Data Entry
- Ambulance Transport
- Emergency Call Routing
- Map Reading Skills
- Customer Satisfaction
- Customer Experience
- Medical Assistance
- Accurate Recordkeeping
- Information Mapping
- Data Systems
- Equipment Dispatch
- Office Cleaning
- Verbal and Written Communication
- Teamwork and Collaboration
- Crisis Management
- Basic Life Support Knowledge
- Dispatch First Responders
- Police Department Procedures
- Digital Dispatch
- External Communications
- Map Reading
- Document Calls
- Computer-Based Dispatch Systems
Languages
Navajo
Native or Bilingual
Timeline
Fire /EMS Dispatcher
Ganado Fire District
06.2022 - Current
Cook
Southwest Foodservice Excellence
08.2021 - 02.2022
Fire /EMS Dispatcher
Ganado Fire District
04.2007 - 03.2020
GED -
Rough Rock High School