Jennifer Holden
Plymouth,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Acting CDS Supervisor
Mass General Homecare
12.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled complaints, resolved issues, and adjusted processes to meet changing needs.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Monitored workflow to improve employee time management and increase productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated employee performance and coached and trained to improve weak areas.
Clinical Documentation Specialist
Mass General Homecare
08.2010 - Current
- Review OASIS time points and clinical documentation for accuracy
- Review, correct and add ICD-10 codes to plan of care
- Provide support/education to clinicians in OASIS/CMS guidance in OASIS-C2
- Provide guidance in skilled need and documentation
- Communicate with team manager, clinician, staff education dept on regular basis.
- Communicated with physicians, nurses and other caregivers to explain importance of accurate and clear documentation.
- Maintained strong knowledge of medical terminology, diseases and conditions and procedures.
- Collaborated with multidisciplinary teams to develop best practices in clinical documentation, streamlining processes and reducing errors.
- Carefully reviewed patient files for clarity on diseases, diagnoses and procedures to determine quality of care.
- Served as a resource for healthcare professionals seeking guidance on various aspects of clinical documentation, fostering effective communication among team members.
- Educated healthcare staff on the importance of proper clinical documentation, fostering a culture of accuracy and accountability.
- Improved clinical documentation quality by conducting thorough reviews and providing feedback to healthcare providers.
- Questioned physicians regarding missing or unclear health record documentation and requested further information for clarification purposes.
- Processed records quickly to avoid delays and keep workflows running smoothly.
- Audited and reviewed patient information via EMR management to verify accuracy and completeness.
- Verified accuracy and overall completeness of medical records by auditing and reviewing patient information.
- Attended continuing education workshops to maintain professional standards and stay up-to-date with new developments.
- Communicated with healthcare providers to clarify information and resolve issues.
Clinical Analyst
Partners Homecare
01.2008 - 08.2010
- Provide computer and clinical support for clinicians through Cerner roll out
- Provide support/education in MCR/managed care regulations
- Knowledge in most aspects of Cerner and partners processes and policies
- Assist in creating Cerner best practices and clinical processes for agency
- Provide support/reinforce education on oasis.
- Provided ongoing support for end users of clinical software applications, troubleshooting issues and addressing concerns as needed.
- Supported the successful integration of new medical practices into existing EHR systems, ensuring a smooth transition for both staff and patients.
- Served as liaison between end-users and health IT team.
- Evaluated and optimized clinical software, applying established and end-user feedback.
R.N. Case Manager/Admission Nurse/Team Leader
Partners Homecare
08.2004 - 01.2008
- Case Management of up to 30 patients
- Provide skilled nursing care in client home
- Documentation completed according to regulatory guidelines
- Provide on-call for after hours coverage
- Wound consult RN for Bridgewater Team.
Acting Clinical Resource Manager
Partners Homecare
09.2005 - 02.2006
- Provide professional guidance and support for team of home health nurses
- Develop and maintain schedule to meet needs of team, patients RNs
- Organize and manage interoffice duties with MD offices, patients and other community affiliates
- Represent PHC as resource for Bridgewater Housing Authority.
Per-Diem RN
CURA VNA
10.2003 - 08.2004
- Provide quality skilled nursing care in client home
- Documentation completed and report to interdisciplinary team according to regulatory guidelines
- Provide professional guidance in health care, procedures and community resources
- Provide on-call for after hours coverage.
Medical-Surgical Staff RN
Jordan Hospital
01.2002 - 08.2004
- Provide quality skilled nursing care of acute& terminally clients
- Responsible for skilled observation, documentation and reporting to interdisciplinary team according to regulatory guidelines
- Organize and manage care for 4-5:1 patient nurse ratio.
Education
R. N. - A.S
Cape Cod Community College
Barnstable, MA01.2001
CNA/CHHA -
01.1996
Skills
- Staff Training and Development
- Staff Management
- Team Development
- Problem Resolution
- Computer Skills
- Training and Development
- Scheduling and Coordinating
- Team Leadership
- Verbal and written communication
Personal Information
Title: R. N.
References
- Angela Kotkosky, 774-269-7885
- Lora Tedeman, 781-820-9095
- Mary Smith, 781-351-9287
- Margaret Lorden, 781-690-1416
Certification
- Certified OASIS Specialist - 11/30/2024
- Home Care Coding Specialist - 5/29/2025
Timeline
Acting CDS Supervisor
Mass General Homecare
12.2023 - Current
Clinical Documentation Specialist
Mass General Homecare
08.2010 - Current
Clinical Analyst
Partners Homecare
01.2008 - 08.2010
Acting Clinical Resource Manager
Partners Homecare
09.2005 - 02.2006
R.N. Case Manager/Admission Nurse/Team Leader
Partners Homecare
08.2004 - 01.2008
Per-Diem RN
CURA VNA
10.2003 - 08.2004
Medical-Surgical Staff RN
Jordan Hospital
01.2002 - 08.2004
R. N. - A.S
Cape Cod Community College