Jennifer Hollace
New Caney,TX
Summary
Driven by operational excellence and a knack for cross-functional team coordination, I spearheaded asset protection and operational improvements at Walmart, reducing theft instances and enhancing team performance. My approach combines critical thinking with clear communication, fostering an environment of continuous improvement and accountability.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Asset Protection Operations Coach
Walmart
03.2021 - Current
- Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
- Established clear performance metrics for asset protection personnel, fostering an environment of accountability and continuous improvement among team members.
- Reduced instances of theft by conducting regular audits, monitoring surveillance systems, and training staff on best practices.
- Managed a team of security personnel, providing guidance and support to ensure consistent performance across all shifts.
Overnight Coach
Walmart
10.2020 - 03.2021
- Collaborated with other coaches to create and execute game plans.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Enhanced team performance by developing and implementing effective coaching strategies.
- Monitored team practices to establish a high level of performance.
- Encouraged everyone to cultivate a strong work ethic by demonstrating diligence, patience, and respect for others.
Asset Protection Manager
Walmart
01.2019 - 10.2020
- Managed a team of security personnel, providing guidance and support to ensure consistent performance across all shifts.
- Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
- Established clear performance metrics for asset protection personnel, fostering an environment of accountability and continuous improvement among team members.
- Reduced instances of theft by conducting regular audits, monitoring surveillance systems, and training staff on best practices.
Assistant Store Manager
Walmart
01.2012 - 01.2019
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Zone Manager Supervisor
Walmart
01.2008 - 01.2012
- Address customer inquiries and resolve complaints.
- Stocked and restocked inventory when shipments were received.
- Provided exceptional leadership during challenging situations, navigating unexpected obstacles with poise while keeping teams motivated toward achieving objectives.
- Established and maintained safety protocols, reducing workplace accidents and ensuring OSHA compliance.
- Analyzed and improved performance across zones using sales metrics and performance reports.
Overnight Support Manager
Walmart
12.2004 - 01.2008
- Reduced staff turnover by fostering a positive work environment and addressing employee concerns promptly.
- Provided exceptional customer service by addressing customer inquiries, resolving issues, and maintaining a welcoming store atmosphere.
- Implemented inventory control measures to minimize loss and maximize profitability during overnight hours.
Overnight Stocker
Walmart
06.2000 - 12.2004
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Education
High School Diploma -
Parkview Baptist School
Houston, TX05.1997
Skills
- Operational Excellence
- Business process improvement
- Cross-functional Team Coordination
- Production Scheduling
- Attention to Detail
- Critical Thinking
- Clear Communication
- Data Entry
- Coaching and Development
Accomplishments
- Reduced Shrink by 11%
- Increased overnight staff productivity by 40%
- Successfully trained 100 + associates
- Promoted 50-60 people
- APOC of the year: 2023
- APOC with highest internals: 2022
Certification
- Hazardous waste compliance inspector
- Food safety
- PLE trainer
- Wicklander
- Certify/Certify trainer: Boom Lift, Stand and sit down forklift, Scissor lift, Walkie stacker, Electrical jack, Wave, Pallet rider, Stock picker
Timeline
Asset Protection Operations Coach
Walmart
03.2021 - Current
Overnight Coach
Walmart
10.2020 - 03.2021
Asset Protection Manager
Walmart
01.2019 - 10.2020
Assistant Store Manager
Walmart
01.2012 - 01.2019
Zone Manager Supervisor
Walmart
01.2008 - 01.2012
Overnight Support Manager
Walmart
12.2004 - 01.2008
Overnight Stocker
Walmart
06.2000 - 12.2004
High School Diploma -
Parkview Baptist School