Jennifer Holland
Las Vegs, NV,NV
Summary
Dynamic sales professional with a proven track record at MPA Media, excelling in customer service and relationship building. Adept at developing strategic sales plans that drive revenue growth and enhance client satisfaction. Recognized for exceptional teamwork and problem-solving skills, consistently achieving sales targets through effective communication and a goal-oriented approach.
Overview
23
23
years of professional experience
Work History
Sales Associate
Website Management Systems
01.2020 - 03.2020
- Assisted customers in product selection to enhance shopping experience.
- Managed inventory levels to ensure product availability and minimize stockouts.
- Processed transactions efficiently, contributing to accurate sales reporting.
- Collaborated with team members to maintain store organization and cleanliness.
Waitress
Pojos
01.2017 - 06.2018
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing tasks during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Trained new waitstaff on menu details, service techniques, and restaurant policies.
- Handled cash transactions accurately, maintaining financial integrity throughout shifts.
- Maintained cleanliness and organization of dining area to comply with health regulations.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Assisted in inventory management by tracking supplies and placing orders as needed.
Advertising Sales Representative
Thrifty Nickel
01.2016 - 05.2016
- Developed tailored advertising strategies to meet client needs and enhance campaign effectiveness.
- Cultivated strong relationships with clients, ensuring satisfaction and repeat business through personalized service.
- Conducted market research to identify trends and opportunities for potential advertisers, driving sales growth.
- Collaborated with creative teams to design compelling ad layouts that captured target audience attention.
- Analyzed sales data to track performance metrics and adjust strategies for improved outcomes.
- Drove initiatives to streamline sales processes, enhancing operational efficiency and client communication.
Lead Sales Executive
All Green Electronics Recycling
05.2012 - 02.2013
- Developed and maintained relationships with key clients to drive revenue growth.
- Analyzed market trends to identify new business opportunities and optimize sales strategies.
- Collaborated with cross-functional teams to enhance customer service and streamline operations.
- Led training sessions for junior sales staff, fostering a culture of continuous improvement.
- Implemented feedback mechanisms to improve product offerings based on customer insights.
- Oversaw sales pipeline management, ensuring timely follow-ups and closing of deals.
- Conducted presentations to stakeholders, effectively communicating value propositions of services offered.
- Negotiated contracts with suppliers, securing favorable terms to enhance profitability of operations.
Lead Marketing Executive
RSI
10.2007 - 02.2011
- Developed and executed integrated marketing campaigns to enhance brand visibility and engagement.
- Analyzed market trends and customer preferences to refine targeting strategies and optimize campaign performance.
- Collaborated with cross-functional teams to launch new products, ensuring alignment with overall marketing strategy.
- Managed digital marketing channels, including social media and email campaigns, to drive customer acquisition.
- Oversaw budget allocation for marketing initiatives, maximizing ROI through strategic resource management.
- Conducted competitor analysis to inform positioning and messaging strategies across various platforms.
- Mentored junior team members, fostering skills in digital marketing tools and campaign execution techniques.
Sales Manager
MPA Media
01.2000 - 06.2007
- Developed and implemented strategic sales plans to drive revenue growth.
- Led cross-functional teams to enhance customer engagement and satisfaction.
- Analyzed market trends to identify new business opportunities and competitive positioning.
- Mentored and trained sales staff to improve performance and product knowledge.
- Established key performance indicators to measure sales team effectiveness.
- Conducted regular performance reviews, providing feedback for continuous improvement.
- Collaborated with marketing to align campaigns with sales objectives and messaging.
- Fostered relationships with major clients to ensure long-term partnerships and loyalty.
Banquet Server
Elks Lodge
04.1998 - 01.2001
- Delivered exceptional customer service during banquet events, ensuring guest satisfaction and comfort.
- Set up and arranged banquet spaces according to event specifications, maintaining high standards of presentation.
- Coordinated with kitchen staff to ensure timely service of food and beverages during events.
- Trained and mentored junior servers on best practices for efficient service delivery and guest interactions.
- Delivered exceptional customer service by accurately taking orders and providing timely beverage delivery.
- Maintained cleanliness and organization of bar area to enhance guest experience and comply with health standards.
- Collaborated with bartenders to ensure timely replenishment of supplies, minimizing service delays during peak hours.
Sales Manager
Kotek America
06.1997 - 02.2000
- Developed and executed sales strategies to increase market share and drive revenue growth.
- Mentored and trained sales team, enhancing performance and fostering professional development.
- Analyzed market trends to identify new opportunities and inform strategic decision-making.
- Collaborated with marketing to create targeted campaigns, improving lead generation effectiveness.
- Established key performance indicators to measure team success and optimize sales processes.
- Cultivated strong relationships with clients, ensuring high levels of satisfaction and repeat business.
- Led cross-functional teams in product launches, ensuring alignment on objectives and execution plans.
- Leveraged CRM systems for tracking sales activities and maintaining accurate customer data management.
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Attended industry events and conventions to expain sales opportunities.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Conducted comprehensive market research to identify new opportunities and trends.
Education
High School Diploma -
Edison High School
Huntington Beach, CASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Problem-solving
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
Timeline
Sales Associate
Website Management Systems
01.2020 - 03.2020
Waitress
Pojos
01.2017 - 06.2018
Advertising Sales Representative
Thrifty Nickel
01.2016 - 05.2016
Lead Sales Executive
All Green Electronics Recycling
05.2012 - 02.2013
Lead Marketing Executive
RSI
10.2007 - 02.2011
Sales Manager
MPA Media
01.2000 - 06.2007
Banquet Server
Elks Lodge
04.1998 - 01.2001
Sales Manager
Kotek America
06.1997 - 02.2000
High School Diploma -
Edison High School