Lauren Justice

This is a side job, I am considered self employed for this but receive the work from R5. I have worked with them for many years while staying at home and homeschooling my 2 children. During my time working with R5 I have completed several projects and learned different skills when needed to complete something new. Some of the things I have worked on are:

-Creating Blogs

- Writing Website Content

-Creating Citations to help advertise businesses on the web

• Completed post-closing quality control evaluations of originated mortgage loans.
• Managed disbursements, cut and processed checks and mailed correspondence.
• Prepared loan packages and closing instructions for bank employees.
• Checked accuracy and completeness of all paperwork.
• Conducted thorough reviews of closed loan files for accuracy and completeness.
• Improved workflow efficiency by implementing an organized filing system for closed loans.
• Maintained open communication with team members, fostering a collaborative work environment that led to improved performance outcomes.
• Reduced potential errors through careful review of settlement statements prior to disbursement of funds.

During my role as a customer service representative in the call center I worked to handle a variety of tasks related to banking and lending. Here’s a summary of your responsibilities:

• Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
• Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
• Processing loan applications and determining approval status.
• Funding approved loans.
• Contacting members if their application was denied and providing guidance on future steps to improve chances for future approval.

• Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
• Monitored cash drawers in checkout stations to verify adequate cash supply.
• Oversaw cashier operations, bookkeeping, and security.
• Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Created, prepared, and delivered reports to various departments.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.