Jennifer Holt
Osceola,IN
Summary
Experienced leader seeking a position to leverage expertise in driving success and growth of a durable medical equipment supplier. Proven track record in leadership roles, equipped to make valuable contributions to organization's objectives. Passionate about delivering exceptional results, adept at developing and implementing strategies to optimize operational efficiency and enhance customer satisfaction. Committed to fostering collaborative relationships and promoting a positive work culture, poised to drive company's success in dynamic healthcare industry.
Overview
17
17
years of professional experience
Work History
Director
Serenity Home Medical
01.2021 - 03.2024
- Established family-owned durable medical equipment and supply organization from ground up
- Opened second location within two years of business establishment
- Developed policies and procedures, obtained required licensing, accreditation, insurance contract negotiation, purchasing, payroll, financial management, customer service, training, operation management, confirmation, delivery, warehouse, cleaning, billing, posting, audits, marketing/ sales
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Leveraged professional networks and industry knowledge to strengthen provider relationships.
- Monitored and coordinated workflows to optimize resources.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced operational risks while organizing data to forecast performance trends.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Manager
Alick’s Home Medical
09.2007 - 03.2021
- Began with responsibilities as Director of Human Resources
- Expanded knowledge in beginning resupply program for PAP supplies
- Continued to grow in industry through attaining responsibility for accreditation program and understanding all aspects of operation
- From receiving to cleaning, purchasing, compliance, warehouse, delivery, training, management, customer service, fitting, sales, provider relations, competitive bidding, etc, there was not an area that I did not work in some capacity
- With expansive knowledge, became leader and resource for managers.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Bachelor of Science - Organizational Leadership & Supervision
Purdue University Ft. Wayne
Associate of Science - Human Services
Purdue University Ft. Wayne
Ft. Wayne, INSkills
- Leadership
- Problem Solving
- Provider Relations
- Self-Driven
- Staff Management
- Operations Management
- Business Development
- Human Resources Management
- Legal and Regulatory Compliance
- Financial Management
- Contract and Vendor Management
- Contract Negotiation
Timeline
Director
Serenity Home Medical
01.2021 - 03.2024
Manager
Alick’s Home Medical
09.2007 - 03.2021
Bachelor of Science - Organizational Leadership & Supervision
Purdue University Ft. Wayne
Associate of Science - Human Services
Purdue University Ft. Wayne
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