Reviewed, coded, processed, and tracked land department invoices and pay applications, including scanning invoices into the database, monitoring contract billings, and processing new vendor packages and insurance information
Monitored the land invoice email inbox by managing email communications and invoice submissions, including printing and date-stamping invoices
Prepared, coded, processed, and tracked land department check requests by obtaining necessary signatures for requests and supporting documentation
Coordinated with the Accounting Department to ensure the timely processing of land department accounts payable checks and check requests, following up on items requiring additional information
Maintained a comprehensive tracking system for Notice to Owner submissions, ensuring receipt of all partial and final lien releases with general contractor pay applications
Prepared and processed vendor, consultant, and general contractor contracts and change orders, ensuring all parties provided necessary signatures as requested by the land acquisitions and development team
Managed the filing of contracts, reports, correspondence, and emails, including digital file maintenance using the U Drive and Land Invoice inbox
Composed and prepared professional letters, memos, transmittals, and emails
Arranged courier, express mail, printing, and reproduction services as needed
Assisted the HOA manager in organizing and updating HOA and CDD documents, including recorded documents, CIAC fees, and management company information
Provided support to the land acquisition and development team by undertaking various research projects and other requested tasks
Customer Service and Sales Coordinator
WEST ORANGE WIRELESS
Winter Garden, USA
10.2020 - 12.2023
Professionally handled inbound calls from both existing and potential new customers, ensuring a high standard of customer service
Facilitated sales transactions over the phone, employing effective communication and persuasive skills to meet sales objectives
Coordinated installations for all new customers, managing logistical details with precision and efficiency
Took charge of the calendar and scheduling for installers, optimizing operational workflows for timely project execution
Maintained a proactive approach to managing all social media platforms, addressing posts, comments, and inquiries with professionalism
Assumed responsibility for retrieving and managing customer information, ensuring accuracy and confidentiality
Managed and maintained the CRM, fostering an organized and accessible repository of client information
Overlooked accounts receivable processes
Compliance Coordinator
R.C. STEVENS CONSTRUCTION CO
Winter Garden, USA
09.2018 - 04.2023
Developed and implemented compliance strategies to ensure adherence to industry regulations and company policies
Ensured legal documents from subcontractors are in place before payment processing
Development and maintenance of compliance documentation, including policies, procedures, and guidelines
Managed compliance requirements for monthly subcontractor pay applications using third-party tracking software
Researched and resolved any errors or discrepancies in compliance documents with subcontractors
Monitored and tracked compliance metrics to measure program effectiveness and identify areas for improvement
Investigated and resolved compliance issues, including conducting root cause analysis and recommending preventive measures
Stayed up-to-date with industry regulations and best practices to ensure continuous compliance and best time management
Tracked and managed lien waivers from subcontractors
Forecasted intent to lien timelines
Communicated payment status to vendors and subcontractors
Answered inquiries from vendors, and maintained good communication skills with suppliers
Project Coordinator
CVC HOSPITALITY, INC.
Winter Garden, USA
03.2014 - 08.2018
Orchestrated the meticulous preparation and processing of contracts, change orders, purchase orders, and pay applications for ownership groups and contractors, utilizing Sage 100
Diligently monitored the approval and expiration of contractor insurance certificates, promptly notifying noncompliance and overseeing corrective actions
Managed the logging and filing of Notice to Owners, ensuring comprehensive documentation and compliance
Facilitated seamless travel logistics by booking arrangements for the president, project managers, and superintendents
Crafted compelling PowerPoint presentations tailored for executive staff, demonstrating a commitment to professionalism in communication
Fostered positive relationships with contractors, vendors, and consultants, embodying a collaborative approach
Established and maintained an organized database, ensuring accessibility and efficiency in data management
Initiated and executed Automated Clearing House (ACH) and wire transfer payments with precision and accuracy
Effectively tracked and processed per diem and expense reimbursements for project managers and superintendents
Maintained meticulous oversight of billing, accounts receivable, and accounts payable within the department
Assumed responsibility for reporting departmental Paid Time Off (PTO) and payroll, ensuring accuracy and compliance
Implemented advanced Excel spreadsheets to streamline data management and analysis
Provided comprehensive support to project managers, the President, and CFO, demonstrating adaptability and resourcefulness
Uphold team accountability by enforcing adherence to company policies and procedures
Managed and maintained Outlook contacts for the company President, ensuring a well-organized and updated directory
Spearheaded the setting and review of departmental annual, monthly, and weekly goals
Coordinated schedules for seven project managers by efficiently setting up and sending out Outlook meetings
Land Development Administrator
RYLAND GROUP, INC.
Orlando, USA
01.2013 - 01.2014
Tracked and meticulously managed land contract deadlines, ensuring compliance and timely execution
Organized and maintained a comprehensive database of community easements, vendor information, plats, and permits, facilitating streamlined access to essential project details
Oversaw the procurement of due diligence items, including soils, environmental assessments, and title surveys, demonstrating a commitment to thorough project evaluation
Coordinated and successfully completed land packages, showcasing efficiency in project management
Executed the precise processing and tracking of contractor payments while maintaining systematic and well-organized files
Prepared insightful Competitive Market Analyses featuring detailed information about builders in the area, contributing valuable data for informed decision-making
Conducted thorough research on school districts, income levels, shopping amenities, and the overall desirability of the area, enhancing the depth of project understanding
Facilitated document execution from relevant parties, maintaining meticulous records in both digital and paper formats for comprehensive documentation
Process Change Engineer, Admin Assistant
POWER SOLUTIONS INTERNATIONAL
Wood Dale, USA
01.2011 - 01.2013
Overseeing six offices
Managed engineering control documents concept to production
Managed, documented and executed production assembly documentation changes
Analyzed customer complaint report trends and organized monthly metrics
Prepared presentations for executive staff
Organized and implemented purchase orders for the Engineering Department
Participated in two consistent years of 35% revenue growth
Process development and modification for the customer service engineering group
Financial Representative
NORTHWESTERN MUTUAL
Lombard,, IL
01.2011 - 12.2011
Prospect and implement client meetings
Assisted individuals to create financial security for their families, businesses and themselves
Help identify specific recommendations to help individuals reach their goals
Events Coordinator Intern
LA GRANGE COUNTRY CLUB
La Grange, USA
01.2010 - 12.2010
Apprenticed under the banquet director to acquire firsthand insights into the operational intricacies of event management, encompassing communication protocols with kitchen personnel and fostering customer relationships
Acquired proficiency in the art of wine service, while mastering proper serving techniques
Conceptualized and crafted event set-up diagrams tailored for use by both country club staff and prospective clients, optimizing efficiency and visual clarity in event planning
Engaged in regular bi-weekly staff planning meetings, contributing insights and actively participating in collaborative decision-making processes to enhance operational effectiveness
Beverage and hors d'oeuvre service
Education
Bachelor of Science - Hospitality, Business Administration
EASTERN ILLINOIS UNIVERSITY
Charleston, Illinois
Skills
Vendor management and contract administration
Invoice processing and accounts payable
Compliance tracking and financial reporting
Sage 300 and Timberline
Bluebeam and Textura proficiency
Sage Paperless and Docusign usage
Procore project management
References
References available upon request.
Timeline
Land Department AP Coordinator
PARK SQUARE HOMES
04.2024 - 03.2025
Customer Service and Sales Coordinator
WEST ORANGE WIRELESS
10.2020 - 12.2023
Compliance Coordinator
R.C. STEVENS CONSTRUCTION CO
09.2018 - 04.2023
Project Coordinator
CVC HOSPITALITY, INC.
03.2014 - 08.2018
Land Development Administrator
RYLAND GROUP, INC.
01.2013 - 01.2014
Process Change Engineer, Admin Assistant
POWER SOLUTIONS INTERNATIONAL
01.2011 - 01.2013
Financial Representative
NORTHWESTERN MUTUAL
01.2011 - 12.2011
Events Coordinator Intern
LA GRANGE COUNTRY CLUB
01.2010 - 12.2010
Bachelor of Science - Hospitality, Business Administration