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Jennifer L. Houchins, CPM
Saint Johns,FL
Summary
Corporate executive with robust experience in driving business transformations and operational improvements. Known for delivering strategic initiatives that foster growth and enhance profitability. Exceptional at fostering collaborative environments and adapting to dynamic business needs.
Extensive background in property and asset management, building effective teams and delivering consistent KPI results. Specialties include risk and claims management, regulatory compliance, financial, and change management.
Experienced with strategic planning, operational management, and team leadership. Utilizes comprehensive business acumen to drive organizational success and foster growth. Track record of implementing effective strategies that enhance productivity and profitability.
Overview
19
19
years of professional experience
Work History
Senior Vice President of Multifamily
Greystone Property Managment Corporation
10.2023 - 12.2024
- Launched internal asset management division to oversee the company Real Estate Owned portfolio.
- Assembled team of asset managers to monitor and oversee 3rd party management company performance to owner established objectives. Championed innovation by encouraging cross functions teams to pursue creative solutions to complex challenges.
- Develop and launch key business strategies to support long term performance expectations. Restructured department for increased efficiency, optimizing resource allocation and improving communication between stakeholders.
- Implement key marketing and business strategy to support public launch of division services. Influenced organizational change initiatives that resulted in significant improvements in workplace efficiency and employee satisfaction.
- Established and directed successful programs focused on long term asset preservation. Monitored key business risks and established risk management procedures.
- Communicated business performance, forecasts and strategies to investors and shareholders. Devised and presented business plans and forecasts to board of directors.
- Managed financial, operational and human resources to optimize business performance. Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Maintained P&L and shouldered corporate fiscal responsibility.
Vice President of Multifamily Operations
Greystone Property Management Corporation
12.2018 - 10.2023
- Successfully navigated and managed the sale of 85% of the companies real estate owned portfolio. Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Demonstrated proficient leadership skills to motivate employees and maintain competent teams through considerable challenges and uncertainty.
- Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
- Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.
- Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms.
- Directed technological improvements, reducing waste and business bottlenecks.
- Managed financial, operational and human resources to optimize business performance.
- Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
- Created succession plans to provide continuity of operations during leadership transitions.
Director of Multifamily Operations
Greystone Property Management Corporation
12.2016 - 12.2017
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations. Develop and oversee logistic strategies to ensure appropriate staffing placements with onboarding of multiple new properties per month.
- Cultivated positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Oversee and implement logistics strategy to ensure
Regional Vice President of Operations
Greystone Property Management Corporation
07.2015 - 12.2016
- Facilitated company-wide training programs to develop employee skills across multiple disciplines.
- Ensured compliance with industry regulations, maintaining impeccable safety record throughout tenure.
- Coached and mentored direct reports for enhanced performance and career progression opportunities.
- Enhanced operational efficiency by streamlining processes and implementing cost-saving initiatives.
- Spearheaded regional expansion, increasing market presence and driving revenue growth.
- Collaborated with executive leadership on corporate strategy development, aligning regional goals with overall vision.
- Managed territory P&L responsibilities, consistently meeting or exceeding financial targets each fiscal year.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Regional Property Manager
Herman and Kittle
07.2005 - 07.2014
- Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
- Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
- Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
- Managed budget development and expense control, ensuring optimal financial performance across all properties assigned.
- Provided comprehensive training programs for property staff members, fostering knowledgeable team capable of handling various industry challenges efficiently.
- Monitored industry trends and regulatory updates, implementing necessary changes promptly to maintain compliance across all managed properties.
- Ensured timely rent collection and minimized delinquencies with effective communication and follow-up procedures.
- Handled terminations, performance evaluations and staff coaching to maintain top property operations.
- Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
- Kept properties in compliance with local, state, and federal regulations.
Education
Associate of Applied Science - General Studies
Ivy Tech Community College of Indiana
Columbus, IN2013
Certified Property Manager -
Institute of Real Estate Management
Indianapolis, IN11-2012
Skills
- Strategic leadership
- Operational excellence
- KPI tracking
- Financial management
- Growth planning
- Policy development
- Executive leadership
- Change management
- Analytical and critical thinker
- Profit and loss management
- Regulatory compliance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Vice President of Multifamily
Greystone Property Managment Corporation
10.2023 - 12.2024
Vice President of Multifamily Operations
Greystone Property Management Corporation
12.2018 - 10.2023
Director of Multifamily Operations
Greystone Property Management Corporation
12.2016 - 12.2017
Regional Vice President of Operations
Greystone Property Management Corporation
07.2015 - 12.2016
Regional Property Manager
Herman and Kittle
07.2005 - 07.2014
Associate of Applied Science - General Studies
Ivy Tech Community College of Indiana
Certified Property Manager -
Institute of Real Estate Management
Affiliations
- National Association of Realtors
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CulturePaid time offTeam Building / Company Retreats401k matchHealthcare benefitsWork from home optionPersonal development programsCareer advancementWork-life balanceSoftware
Microsoft Excel
Adobe Suite
Yardi
Resman
AMSI
Languages
English
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