Jennifer Houseman
Springfield,MO
Summary
Friendly and dependable Office Professional with 15+ years of experience in customer-facing roles, administrative support, and office operations. Known for delivering excellent customer service, managing high call volumes, handling sensitive information, and maintaining an organized, welcoming front desk environment. Strong multitasker with a calm, professional demeanor.
Overview
14
14
years of professional experience
Work History
Front Desk Supervisor & Ordering Manager
BJS Trophy
05.2022 - Current
- Supervise daily front desk operations, serving as the primary point of contact for customers
- Oversee order intake, processing, and tracking to ensure accuracy and on-time completion
- Coordinate and manage customer orders from initial request through completion
- Communicate with vendors and internal teams to manage inventory, special orders, and timelines
- Resolve order discrepancies, delays, and customer concerns efficiently and professionally
- Maintain organized order records and workflow systems to support high-volume production
- Supervise front desk coverage and assist with staff scheduling during peak periods
- Provide leadership support to my team by prioritizing tasks and managing workflow in a fast-paced environment
Manager/ Administrative Assistant
Complete Weddings + Events / PaperWorld / Event Nation
11.2011 - 05.2022
- Delivered high-level customer service in a fast-paced, multi-business environment
- Managed and processed customer orders, ensuring accuracy, timeliness, and client satisfaction
- Maintained confidential employee and business records with a high degree of accuracy and discretion
- Conducted pre-event client confirmations, ensuring all details were verified and expectations were met
- Processed payments (cash, check, credit) using QuickBooks POS
- Coordinated event preparation by organizing paperwork, schedules, and client details to support seamless execution
- Handled high-volume inquiries and resolved customer concerns efficiently and professionally
Education
Medical Office Assistance - undefined
Vatterott College
Springfield, MO01-1994
Skills
- Front Desk & Reception Operations
- Retail Sales
- Customer Service & Guest Relations
- Appointment & Order Coordination
- Data Entry & Record Maintenance
- QuickBooks POS
- Jetpack Workflow Production
- Cash Handling & Payment Processing
- Time Management & Multitasking
- Problem Resolution
- Office Equipment & POS Systems
- Professional Written & Verbal Communication
- Multi-line Phone Systems
KEY ACHIEVEMENTS
- Improved Customer Satisfaction: Boosted customer satisfaction scores within first year through enhanced service strategies.
- Enhanced Efficiency: Reduced order processing time by streamlining intake procedures and workflows.
- Successful Team Development: Trained and mentored new hires, improving their performance.
- High Customer Interaction: Managed 1,000+ customer interactions monthly, consistently maintaining a high resolution rate.
Timeline
Front Desk Supervisor & Ordering Manager
BJS Trophy
05.2022 - Current
Manager/ Administrative Assistant
Complete Weddings + Events / PaperWorld / Event Nation
11.2011 - 05.2022
Medical Office Assistance - undefined
Vatterott College