Jennifer Hoyos
West Palm Beach
Summary
Dynamic professional with extensive experience at White Elephant Hotel, excelling in customer service and front desk management. Proven ability to enhance guest satisfaction through effective problem-solving and time management. Skilled in reservation systems and cash handling, consistently achieving high occupancy rates while fostering positive guest relationships.
Experienced with managing guest interactions and front desk operations. Utilizes effective communication to address and resolve guest concerns promptly. Strong understanding of hospitality protocols and maintaining welcoming environment.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
White Elephant Hotel
03.2024 - Current
- Provided exceptional customer service, addressing guest inquiries and concerns promptly.
- Managed check-in and check-out processes, ensuring accuracy in reservations and billing.
- Coordinated with housekeeping to maintain high standards of room readiness.
- Handled multi-line phone systems, directing calls efficiently to appropriate departments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
Audit Senior
White Elephant Hotel
03.2024 - Current
- Led audit engagements ensuring compliance with industry standards and regulatory requirements
- Developed and implemented audit plans to assess operational efficiency and risk management
- Mentored junior auditors, providing guidance on best practices and professional development
- Evaluated internal controls, identifying areas for improvement and recommending actionable solutions
- Developed strong relationships with clients, addressing concerns promptly and providing timely updates on progress throughout the engagement process.
- Conducted walkthroughs of various business processes, gaining an in-depth understanding of operations while identifying potential control weaknesses.
- Strengthened internal controls by evaluating the effectiveness of existing policies and recommending improvements where necessary.
- Enhanced audit efficiency by streamlining processes and implementing risk-based audit approaches.
- Collected and reported monthly expense variances and explanations.
Server Assistant
Chris Taverna
03.2024 - Current
- Supported servers by delivering food and beverages efficiently to enhance guest satisfaction.
- Maintained cleanliness and organization of dining area to ensure a positive dining experience.
- Assisted in setting up and breaking down tables for events, optimizing workflow during high-volume periods.
- Collaborated with kitchen staff to facilitate smooth communication regarding orders and special requests.
- Trained new staff on service protocols and restaurant policies, fostering a collaborative team environment.
- Greeted customers warmly to provide exceptional customer service.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Proactively addressed potential customer complaints or issues before they escalated, fostering an atmosphere of satisfaction among guests.
Cashier Manager
Dancar Carniceria(butcher)
01.2018 - 01.2023
- Supervised daily cash register operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored new cashiers on customer service protocols and register procedures.
- Managed inventory levels, coordinating with suppliers to maintain stock of essential products.
- Implemented process improvements that enhanced checkout speed and customer satisfaction.
- Resolved customer inquiries and complaints, fostering positive relationships and repeat business.
- Analyzed sales data to identify trends, informing promotional strategies and inventory management decisions.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
Education
High School Diploma -
Madre Maria Sara Lona
Argentina Salta 11-2019
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Administrative skills
- Reservation systems
- Front desk management
- Microsoft office
Languages
Spanish
Native or Bilingual
Korean
Limited Working
Timeline
Front Desk Agent
White Elephant Hotel
03.2024 - Current
Audit Senior
White Elephant Hotel
03.2024 - Current
Server Assistant
Chris Taverna
03.2024 - Current
Cashier Manager
Dancar Carniceria(butcher)
01.2018 - 01.2023
High School Diploma -
Madre Maria Sara Lona