Jennifer H Spencer
Baton Rouge,Louisiana
Summary
Insightful Senior Business Systems Analyst known for high productivity and efficient task completion. Specialize in process improvement, documentation, and strategic planning. Excel in communication, problem-solving, and teamwork to drive project success and achieve business objectives.
Overview
4
4
years of post-secondary education
17
17
years of professional experience
Work History
Senior Business Systems Analyst
Amedisys
10.2022 - Current
- Serve as a subject matter expert and primary support resource for business development leaders and employees using SMARTbook CRM and e-referral platforms.
- Work with operational leaders to understand user needs, identify workflow and access concerns, and coordinate resolution with IT teams and vendors.
- Support organizational transitions involving LHC leaders and TSA partners Pennant and BrightSpring, coordinating user access, training, troubleshooting, and referral reconciliation.
- Prepare employees and leaders for system and process changes through individual training, job aids, user documentation, and ongoing support.
- Maintained business continuity by resolving system access, integration, and data issues impacting referral workflows and employee productivity.
- Coordinated with WellSky, security, and support teams on single sign-on implementation, ensuring user configuration and access requirements were met.
- Participate in user acceptance testing to identify issues and communicate findings before system changes are implemented.
- Delivered follow-up support during transitions, addressing employee inquiries and escalating unresolved issues to appropriate teams.
Business Systems Analyst
Amedisys
03.2017 - 10.2022
- Administered CRM and coordinated business development initiatives and enterprise system enhancements through user support and documentation.
- Collaborated with business users and technical teams to clarify needs and troubleshoot problems, facilitating process improvements.
- Converted business needs into clear system requirements for Amedisys technology teams.
Clinical Informatics Support Systems Analyst
Amedisys
01.2013 - 03.2017
- Functioned as a frontline contact and escalation resource for internal and external users of clinical and business applications.
- Documented issues and recommended improvements while assisting development teams with software testing and implementation, contributing to enhanced application reliability.
- Trained business users on new and existing processes, clarifying application capabilities and limitations to maximize effective use.
IT Support Systems Analyst
Amedisys
01.2011 - 01.2013
- Delivered enterprise technical support, assessed employee equipment needs, and resolved hardware and application issues, ensuring seamless business operations.
- Mentored peers as subject matter expert, contributing to the Emergency Preparedness Team's initiatives.
- Analyzed Amedisys home health workflows to support system and process improvements.
- Tracked user issues and documented requirements for Amedisys clinical applications.
- Coordinated with teams to test updates across Amedisys software platforms.
Telecommunications Assistant
Amedisys
09.2009 - 01.2011
- Collaborated with business users to define telecommunications requirements and expectations; coordinated with network engineers and vendors to resolve service issues efficiently.
- Provided support for company locations utilizing Cisco telecommunications systems while managing conferencing and wireless accounts.
- Managed inbound and outbound calls for Amedisys telecommunication support.
- Monitored phone lines and voicemail systems for call routing issues.
- Updated telecom records and contact lists for Amedisys staff.
Contracted Administrative Assistant
Entergy
01.2009
- Organized and maintained fleet management storm invoices, service orders, payroll records, and vehicle inspection documents supporting operations across four states.
Designer
Dimensions and Design
01.2008
- Assessed clients' functional needs and translated requirements into space plans, furniture layouts, and design schematics.
- Prepared proposals and 2D and 3D presentations to communicate design recommendations and support client decisions.
- Coordinated furniture and systems furniture projects with manufacturers, distributors, contractors, and installation teams.
- Coordinated furniture installations, attended on-site installation walkthroughs, and created and tracked punch lists through completion of outstanding items and corrections.
Education
Bachelor of Interior Design - Interior Design
University of Louisiana at Lafayette
08.2002 - 05.2006
Skills
- Organizational Transition Support
- Stakeholder Communication
- Employee Engagement
- Requirements Gathering
- Employee Training and Preparation
- Cross-Functional Coordination
- Issue Resolution
- Process Documentation
- Vendor Coordination
- Space Planning and Furniture Systems
- SMARTbook CRM
- Homecare Homebase
- CarePort Intake
- Ensocare
- Aidin
- Allscripts
- ServiceNow
- Microsoft Word
- Excel
- Outlook
- Teams
- Canva
- AI tools and applications
Timeline
Senior Business Systems Analyst
Amedisys
10.2022 - Current
Business Systems Analyst
Amedisys
03.2017 - 10.2022
Clinical Informatics Support Systems Analyst
Amedisys
01.2013 - 03.2017
IT Support Systems Analyst
Amedisys
01.2011 - 01.2013
Telecommunications Assistant
Amedisys
09.2009 - 01.2011
Contracted Administrative Assistant
Entergy
01.2009
Designer
Dimensions and Design
01.2008
Bachelor of Interior Design - Interior Design
University of Louisiana at Lafayette
08.2002 - 05.2006