Victoria G. Clark
Houston,TX
Summary
Analyst Forward-thinking technology professional with over 20 years of broad expertise collaborating with internal and external stakeholders to drive innovative solutions for the development of software applications in diverse industries. Highly organized multitasker with proven success as an intuitive team leader and a self-motivated team player. A detail-oriented quick learner with exceptional interpersonal, time management, and communication skills. Core strengths include: Sr.Business Analysis/Solutions Project/Resource Management Record Analyst/Application Support Team Supervision Software Development Life Cycle Quality Assurance Testing System Analyst User Training/Documentation Requirements Gathering Production Support Application Design/Prototyping System Administrator
Overview
16
16
years of professional experience
Work History
Senior Business Systems Analyst
Spring Independent School District
08.2021 - Current
Senior Business Systems Analyst
Houston Independent School District
12.2020 - 08.2021
- Has over 10 years of student information systems knowledge and expertise to support both functional and technical areas
- Leads training for over 283 HISD schools in secondary and elementary master scheduling, bell schedules, and, calendar setup
- Assist with providing access and role-base authorization to the Student Information System for department administration and campus-based staff to over 15,000 employees
- Engages with the Academic department stakeholders daily to gather business requirements for Student Information System to recommend changes in the business process or advocate for new enhancements to the systems
- Supported over 30k plus users for two major School Districts
- Supported and assisted in two major implantation of Student Management / Gradebook Systems
- Lead cross-functional teams to address business or systems issues and gap analysis
- Performs other job-related duties as assigned
- SIS application security support & resolution
- SIS Tier II and Tier III ticket resolution
- Documenting and validating SIS enhancements.
Business Systems Analyst
iSphere Consulting
04.2017 - 12.2020
- Works collaboratively with clients/business owners to develop business requirements; conducts analysis and understanding of business functionality & practices to integrate processes and system functionality into the SIS
- Liaison between SIS functional SMEs and business/workstream owners
- Documents business requirements and plans to execute user acceptance testing to meet and validate user requirements
- Designs details of automated systems
- Works with businesses to ensure policies and procedures are met for each department
- Works collaboratively with SIS SMEs and vendor’s process consultants in resolving challenging business solutions via the SIS
- Conducts significant systems testing; supports data conversions; supports local system rollouts; executes all work in alignment with HISD’s systems plans
- Understands, proposes, educates, and helps implement new business processes, and SIS solutions through business operations and new systems
- Works to continually understand business requirements, document them in standard formats, and obtain business user approval and sign-off
- Helps users develop processes & procedures
- Assist with user acceptance testing
- Assist with the development and delivery of training materials.
SYSTEM ANALYST
ECU TECHNOLOGY
07.2016 - 12.2016
- Supported credit union clients on various versions of online cloud-based membership and loan applications as a contractor for a software development company
- Performed end-to-end testing, presenting all new features, enhancements, and bug fixes to the project manager and VP of software before releasing to credit union clients
- Managed help desk issues submitted by users, entering requests and assigning them to development support
- Documented and created training materials
- Utilized a cloud-based, fault-tolerant Origins service platform that integrates seamlessly to ensure the accuracy of all applicant data and supplement the credit union’s existing core system.
RECORD ANALYST
APACHE CORPORATION
01.2008 - 01.2016
- Oversaw records management (RM) program, directing designs, and developing, recommending, and installing RM-related systems and activities
- They managed an extensive amount of records with some tables containing over one million records
- Spearheaded a new web-based RM tool for 30 corporate departments and 5 regions to as file trail administrator
- Configured all necessary tables for departments and secured permission for users, and imported and exported large quantity data
- Implemented new business application software as well as new releases of existing business application software, capturing end-user requirements
- Configured, tested, and integrated as needed
- Produced specifications of business requirements to a level that enabled effective delivery of agreed changes
- Assisted in the design and modification of business rules for software
- Developed, implemented, and reported findings of suitable test schedules to measure and ensure that new and amended systems, configurations, and packages/services, together with any interfaces, performed as specified
- Provided systems support to functional areas
- Trained and supported all end users on the RM application, including how to enter and manage data, and order requests
- Wrote and maintained user documentation and training
- Supported RM application that tracked onsite/offsite data as records service operator (RSO), since file trail administrator would be done away with once RSO was completed and implemented.
BUSINESS ANALYST/PROJECT LEAD, SENIOR BUSINESS ANALYST/PROJECT LEAD, BUSINESS ANALYST/QUALITY ASSURANCE SPECIALIST
IBM
OPERATIONS TRAINER/ADVANCED CUSTOMER SERVICE REPRESENTATIVE
CABLEVISION
Education
Diploma -
James Madison High School
Skills
- Computer Skills:
- Oracle & SQL Servers (Applications Support),
- PowerSchool Online Enrollment
- PowerSchool Student Management
- eSchool plus Student Management System
- Microsoft Office Suite
- Business Development
- Quality Control
- Project Management
- Project Documentation
- Planning & Organizing
- Active Listening
- Good Work Ethic
- Organizational Skills
- Training & Development
- Flexible Schedule
- Computer Skills
- Customer Service
- Team Liaison
Timeline
Senior Business Systems Analyst
Spring Independent School District
08.2021 - Current
Senior Business Systems Analyst
Houston Independent School District
12.2020 - 08.2021
Business Systems Analyst
iSphere Consulting
04.2017 - 12.2020
SYSTEM ANALYST
ECU TECHNOLOGY
07.2016 - 12.2016
RECORD ANALYST
APACHE CORPORATION
01.2008 - 01.2016
BUSINESS ANALYST/PROJECT LEAD, SENIOR BUSINESS ANALYST/PROJECT LEAD, BUSINESS ANALYST/QUALITY ASSURANCE SPECIALIST
IBM
OPERATIONS TRAINER/ADVANCED CUSTOMER SERVICE REPRESENTATIVE
CABLEVISION
Diploma -
James Madison High School
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