Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
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Robert Cooper

Chicago,IL

Summary

Experienced Senior Business Systems Analyst with a 10 plus-year background performing analysis on various business platforms and technologies. Adept at supporting quality software development projects and developing functional and technical specifications. Proficient in Radiology and Cardiology applications. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience
3
3
years of post-secondary education

Work History

Senior Business Systems Analyst

University Of Chicago Medicine
08.2021 - Current
  • Currently working with Philips Intellispace PACS system as well as intermittent support for Intelerad PACS.
  • Currently member of a team that supports 80 Radiology and Cardiology applications.
  • Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
  • Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.
  • Provided training to end users on new and updated systems and software.
  • Interact with clients to resolve issues and answer software-related questions.
  • Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
  • Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
  • Collaborated with developers, analysts and project managers to expedite incident resolutions.

Application Analyst

Northwestern Medicine
11.2018 - 08.2021
  • Working with Visage, Nuance Workflow Orchestrator and Nuance Powerconnect Communicator
  • Extensive knowledge of multiple other PACS systems which include GE Centricity, Merge Amicas, Merge Unity, AGFA EI and Impax as well as McKesson Proficient in Powerscribe 360, Acuo VNA and Pacscan.
  • Provided Technical Application Support over phone and via email to broad customer base
  • Provided onsite training and testing during conversion process.
  • Provided 24 x 7 application support on rotating schedule.
  • Managed and fulfilled service requests, incidents, problems and changes
  • Supported daily operations and system maintenance procedures.

PACS ANALYST/MRI TECHNOLOGIST

Open Advanced MRI
03.2012 - 11.2018
  • Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
  • Handled private and confidential information in compliance with hospital policies and procedures.
  • Operated MRI equipment, set imaging factors and manipulated software to generate quality and accurate images.
  • Maintained facility's McKesson PACS system
  • Trained new staff and physicians on company's PACS system
  • Installed and trained company's PACS system for referring physicians
  • Built collaborative professional relationships to create quality healthcare

Education

Associate of Applied Science - Radiologic Technology

NAVAL SCHOOL oF HEALTH SCIENCES
Portsmouth, VA
03.1987 - 10.1989

Skills

  • Systems Implementations
  • Functional Improvements
  • Information Processing
  • Computer Hardware Knowledge
  • Software Application Testing
  • Leading Projects
  • User Acceptance Testing (UAT)
  • Software and Hardware Implementation
  • Customer Needs Assessments
  • Business and Technical Analysis
  • Mission Critical Applications

Accomplishments

    Desert Storm Veteran

    U.S. Navy 1987-1995

    Final Rank- Lieutenant

Affiliations

ACR Accredited

Timeline

Senior Business Systems Analyst

University Of Chicago Medicine
08.2021 - Current

Application Analyst

Northwestern Medicine
11.2018 - 08.2021

PACS ANALYST/MRI TECHNOLOGIST

Open Advanced MRI
03.2012 - 11.2018

Associate of Applied Science - Radiologic Technology

NAVAL SCHOOL oF HEALTH SCIENCES
03.1987 - 10.1989

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Robert Cooper