Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Hubbard

Massena,NY

Summary

Versatile Human Resources Specialist offers recruitment, policy development and office management expertise paired with outstanding multitasking and communication abilities. Goal-oriented professional with comprehensive experience retaining employee relations. Commended for superior performance and consistently going above and beyond to exceed goals.

Overview

7
7
years of professional experience

Work History

Human Resources Specialist

North Country Colocation Services
Massena, NY
05.2023 - Current
  • Developed and implemented new employee onboarding process.
  • Provided guidance to managers on disciplinary action and performance management.
  • Conducted exit interviews with departing employees to identify areas of improvement in the organization.
  • Advised management on legal compliance related to employee relations matters such as FMLA, ADA, EEO.
  • Maintained confidential personnel files in accordance with applicable laws and regulations.
  • Assisted in developing policies and procedures for the Human Resources Department.
  • Drafted offer letters and employment contracts according to company guidelines.
  • Conducted investigations into workplace complaints or grievances raised by employees.
  • Provided advice and counsel on employee relations issues ranging from attendance problems to harassment claims.
  • Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
  • Prepared reports related to HR activities such as turnover rate analysis, absenteeism rate.
  • Performed audits of payroll records to ensure accuracy of employee information.
  • Ensured compliance with all federal and state labor laws regarding wages and hours worked.
  • Safeguarded human resource information, maintaining employee confidence and protecting operations.
  • Identified opportunities to improve HR programs and proposed solutions to increase efficiencies.
  • Developed and documented HR procedures to refine processes and drive compliance with policies.
  • Reviewed employment applications and job orders to match applicants with job requirements.
  • Selected qualified job applicants or referred to managers to make hiring recommendations.
  • Prepared or maintained employment records using human resources management system software.

Patient Representative

St. Lawrence Health
Massena, NY
02.2021 - 09.2022
  • Spoke to patients upon arrival to determine if personal data or insurance information had changed.
  • Ensured compliance with federal, state, and local laws governing medical practices.
  • Verified insurance eligibility for services rendered to ensure accurate billing procedures.
  • Resolved billing discrepancies between insurers and providers.
  • Scheduled appointments and sent out appointment reminders to patients for upcoming office visits.
  • Performed data entry tasks for patient information into electronic health record systems.
  • Adhered to HIPAA regulations regarding the privacy of personal health information.
  • Processed prior authorizations from insurance companies for medical treatments or procedures.
  • Monitored inventory levels of office supplies and ordered new items as needed.
  • Maintained records of patient interactions, documenting all inquiries and resolutions.
  • Assisted patients in scheduling appointments, verifying insurance coverage, and completing paperwork.
  • Scheduled follow-up appointments for patients based on physician recommendations.
  • Facilitated communication between physicians, nurses, administrative staff, and patients.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.

Direct Support Professional

The ARC Jefferson-St. Lawrence
Massen, NY
10.2018 - 08.2020
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Followed care plan and directions to administer medications.
  • Assisted individuals in learning and developing new skills.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Used approved crisis intervention techniques in emergency situations.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Collaborated with other staff members to develop individualized service plans for each participant.

Front Desk Receptionist

Gupta and Gupta M.D.'s
Massena, NY
09.2017 - 05.2018
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Collected co-pays and other payments from patients at time of service.
  • Answered phones promptly in a professional manner.
  • Scanned documents into electronic medical records system.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Verified insurance coverage for services provided by the facility.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Managed incoming faxes related to patient registration processes.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.

Patient Representative/Medical Assistant

Claxton Hepburn
Ogdensburg, NY
10.2016 - 09.2017
  • Spoke to patients upon arrival to determine if personal data or insurance information had changed.
  • Supervised patient flow by checking in patients immediately upon arrival.
  • Performed data entry tasks for patient information into electronic health record systems.
  • Maintained records of patient interactions, documenting all inquiries and resolutions.
  • Scheduled follow-up appointments for patients based on physician recommendations.
  • Assisted patients in scheduling appointments, verifying insurance coverage, and completing paperwork.
  • Ensured compliance with federal, state, and local laws governing medical practices.
  • Promoted patient data confidentiality by following strict rules and regulations endorsed by facility.
  • Provided support during medical examinations or tests when necessary.
  • Adhered to HIPAA regulations regarding the privacy of personal health information.
  • Collected patient payments, reconciled accounts receivable, and prepared financial reports.
  • Facilitated communication between physicians, nurses, administrative staff, and patients.
  • Verified insurance eligibility for services rendered to ensure accurate billing procedures.
  • Optimized provider time and treatment room utilization with appropriate appointment scheduling.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

Education

Bachelor of Science - Health Care Management

SUNY Canton
Canton, NY
07-2024

Skills

  • HR program development
  • Complex Problem-Solving
  • Employee Onboarding
  • Performance Management
  • Interviewing techniques
  • Background Checks
  • HR policy/procedure development
  • Confidential Document Control
  • Policies implementation
  • Payroll and benefits administration

Timeline

Human Resources Specialist

North Country Colocation Services
05.2023 - Current

Patient Representative

St. Lawrence Health
02.2021 - 09.2022

Direct Support Professional

The ARC Jefferson-St. Lawrence
10.2018 - 08.2020

Front Desk Receptionist

Gupta and Gupta M.D.'s
09.2017 - 05.2018

Patient Representative/Medical Assistant

Claxton Hepburn
10.2016 - 09.2017

Bachelor of Science - Health Care Management

SUNY Canton
Jennifer Hubbard