Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Hughes

Kennewick ,WA

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

31
31
years of professional experience

Work History

Esthetician/Owner

Fountain Of Youth Esthetics
Kennewick , Washington
03.2013 - Current
  • .Ran day to day operations along with bookkeeping and accounting for business.
  • Handled busy schedules and stayed on top of key deadlines.
  • Informed guests of appropriate products available to increase retail sales.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Fostered friendly, warm and exceptional customer experience.
  • Analyzed skin condition and made appropriate product recommendations.
  • Carried out product inventory checks, charting and consultations.
  • Educated patients on treatment options.

State Farm Insurance Agent

State Farm/Avren Childers
Dayton , WA
09.2022 - Current
  • Maintained high standards of customer service by building relationships with clients.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Resolved problems, improved operations and provided exceptional service
  • Participated in team-building activities to enhance working relationships
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Maintained excellent attendance record, consistently arriving to work on time

State Farm Insurance Agent

State Farm/Knore & Pemberton Agency
Kennewick , Washington
01.1993 - 03.2014
  • Office Manager for busy insurance office.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
  • Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
  • Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Finalized sales and collected necessary deposits.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Remained impartial in order to advise clients based on circumstances.
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.

Education

No Degree - General Studies

Walla Walla Community College
Walla Walla, WA

High School Diploma -

Dayton High School
Dayton, WA
06.1990

Skills

  • Clientele Development
  • Operational Efficiency
  • Client Prospecting
  • Persuasive Negotiations
  • Administrative Support
  • Regulatory Requirements
  • Agent Support
  • Partnership Cultivation
  • Professional Correspondence
  • Clerical Support
  • Team Meetings
  • Collaborative Environments
  • Personnel Management
  • Performance Feedback
  • Oral and Writing Communication
  • Marketing Strategy Development
  • Quotes and Sales
  • Email Marketing
  • Client Needs Analysis
  • Form Completion and Submission
  • Customer Complaint Resolution
  • Marketing Strategy Development
  • Quotes and Sales
  • Email Marketing
  • Client Needs Analysis
  • Form Completion and Submission
  • Customer Complaint Resolution
  • Customer Billing
  • Licensed Insurance Agent

Timeline

State Farm Insurance Agent

State Farm/Avren Childers
09.2022 - Current

Esthetician/Owner

Fountain Of Youth Esthetics
03.2013 - Current

State Farm Insurance Agent

State Farm/Knore & Pemberton Agency
01.1993 - 03.2014

No Degree - General Studies

Walla Walla Community College

High School Diploma -

Dayton High School

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Jennifer Hughes