Jennifer HUlvey
Peoria,IL
Summary
Skilled Medical Office professional offering 19 years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
OSF Healthcare Cardiovascular Institute
Peoria, IL
01.2022 - Current
- Greeted patients and visitors in a professional and friendly manner.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Managed medical records using an electronic health record system.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Communicated effectively with other healthcare staff members regarding patient care plans.
- Maintained a clean work environment by adhering to infection control protocols.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Maintained confidentiality of records relating to clients' treatment
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Maintained smooth flow of examinations to keep appointments on schedule.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Received and screened telephone calls and visitors by determining or addressing needs.
Lead Patient Care Liaison
OSF Saint Francis Medical Center
Peoria, IL
12.2016 - 01.2022
- Coordinated communications between teams to ensure accurate information was shared in a timely manner.
- Identified opportunities for improvement in processes and procedures related to liaison activities.
- Greeted visitors and patients in a courteous and friendly manner.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Processed physician orders ensuring accuracy of documentation prior to submission for approval.
- Managed the front desk area ensuring neatness at all times.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Answered phone calls to provide assistance, information and medical personnel access.
- Monitored unit supply levels and notified management of ordering needs.
- Ordered office supplies, equipment, and other materials as needed.
- Acted as liaison between patients and family members and healthcare providers.
- Scanned documents into computer databases for storage purposes.
- Demonstrated knowledge in medical terminology to accurately transcribe physician orders.
- Coordinated internal and external patient transportation.
Certified Nursing Assistant
OSF Saint Francis Medical Center
Peoria, IL
05.2008 - 12.2021
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Answered call lights promptly and responded to patient needs accordingly.
- Provided emotional support to family members regarding end-of-life decisions.
- Documented activities and recorded information in EMR system.
Unit Clerk
OSF Saint Francis Medical Center
Peoria, IL
07.2005 - 04.2008
- Ordered office supplies, equipment, and other materials as needed.
- Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
- Reviewed medical records for completeness prior to release or transfer of files.
- Assisted in maintaining inventory levels of medical supplies in assigned areas.
- Acted as liaison between patients and family members and healthcare providers.
- Assisted in the preparation of patient charts and medical records.
- Greeted patients, answered phone calls, and provided general information to visitors.
- Performed data entry into an electronic health record system.
- Assisted nursing and medical staff in clerical duties to support patient care.
Housekeeper
OSF Saint Francis Medical Center
Peoria, IL
12.2004 - 07.2005
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Emptied trash receptacles throughout the property.
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
- Followed safety procedures when handling hazardous materials.
- Maintained and organized cleaning supplies stock.
Education
High School Diploma -
Peoria Notre Dame High School
05-2000
Some College (No Degree) - Certified Nursing Assistant
Illinois Central College
East Peoria, ILSkills
- Attention to Detail
- Patient Relations
- Multitasking and Organization
- Knowledge of Medical Terminology
- Phone and Email Etiquette
- Problem-Solving
- Ordering from Office Depot
- Ordering using Premier
- Use of Smart Works
- Ordering from Fred system
- OSHA Compliance
- EMR Software
- HIPAA Compliance
- Appointment Coordination
- Experience with MS word,excel and powerpoint
Certification
- Certified Nursing Assistant
Accomplishments
- Recipient of a sunflower award
Affiliations
- Block Captain for my Home Owners Association. I help organize activities for the children in our neighborhood. (EX: July 4th parade,Halloween costume parade.)
References
References available upon request.
Timeline
Medical Office Assistant
OSF Healthcare Cardiovascular Institute
01.2022 - Current
Lead Patient Care Liaison
OSF Saint Francis Medical Center
12.2016 - 01.2022
Certified Nursing Assistant
OSF Saint Francis Medical Center
05.2008 - 12.2021
Unit Clerk
OSF Saint Francis Medical Center
07.2005 - 04.2008
Housekeeper
OSF Saint Francis Medical Center
12.2004 - 07.2005
High School Diploma -
Peoria Notre Dame High School
Some College (No Degree) - Certified Nursing Assistant
Illinois Central College
- Certified Nursing Assistant
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