Jennifer Hume
Pataskala,OH
Summary
Experienced Lead Sales & Service Associate skilled in excellent communication and multitasking. Strong ability to evaluate customer needs and recommend solutions, contributing to consistent business success and customer loyalty.
Overview
1
1
Certification
35
35
years of professional experience
Work History
Lead Sales & Service Associate
United States Post Service
01.1995 - 01.2025
- Administered postal retail services on OSU campus, catering to a varied customer demographic while maintaining operational efficiency.
- Assessed customer requirements and provided tailored postal solutions.
- Trained and supported new employees.
- Handled all daily operations: phone etiquette, processed cash and credit sales using POS systems, ordered inventory, including stamp stock, made daily bank deposits, created reports and emails.
- Earned consistent 100% customer satisfaction surveys, known for compassionate, friendly, and efficient service.
- Contributed to the store being recognized as an Elite Gold Star Shop for mystery shop success.
Accounting Clerk
LCI International
03.1990 - 12.1994
- Executed essential accounting functions to ensure accurate processing of accounts payable, accounts receivable, and payroll.
Education
Associate of Science - Business Management
Columbus State Community College
Columbus, OH1999
Licensed Real Estate Agent -
Hondros College
Westerville, OH2009
Skills
- Excellent communication
- Customer support
- Multitasking and organization
- POS systems
- Bookkeeping using Quickbooks
- Microsoft Word, Excel, and Outlook
- Team collaboration
Certification
Intuit Academy of Bookkeeping - March 2026
Timeline
Lead Sales & Service Associate
United States Post Service
01.1995 - 01.2025
Accounting Clerk
LCI International
03.1990 - 12.1994
Associate of Science - Business Management
Columbus State Community College
Licensed Real Estate Agent -
Hondros College