Jennifer Humphrey

I have a personal website that offers Scentsy products for everyone. I help everyone select scents as well as warmers for their home, office or for gifts.

I also do in home parties when requested.

I manage client relationships through regular check ins, send them samples and information on new products and scents.

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Optical Sales
• Assisted patients with selecting eyewear that best suits their daily activity.
• Ordering all eyeglasses and lenses on lab computer, daily.
• Dispense, adjust, small repairs on eyeglasses.
• Cash flow management, in charge of making deposits weekly.
• Assisted with scheduling appointments.
• Pretested patients when Doctor was behind or an employee called out.
• Obtaining and verifying insurance as well as submitting claims.

• Demonstrated commitment to patient privacy by adhering to strict confidentiality guidelines when handling sensitive medical information.
• Facilitated smooth clinic operations by managing inventory levels of optical supplies, ordering new materials as needed.
• Contributed to increased patient satisfaction by providing excellent customer service and addressing concerns promptly.
• Provided compassionate care to all patients during their visit, fostering a positive experience at the eye clinic.
• Pretested all patients for Doctor.
• Scribed for Doctor.
• Sales when needed.
• Maintained payroll for all employees.
• Contact lens ordering along with insertion and removal training.
• Scheduling appointments.
• Obtaining insurance authorizations and submitting claims.