JENNIFER ICABALZETA
SARASOTA
Summary
Dynamic operations manager with a proven track record at DAY WELLNESS CENTER, excelling in strategic planning and staff development. Successfully improved customer relations and streamlined processes, enhancing overall efficiency. Adept at hiring and training, I foster cross-functional teamwork and drive results through effective decision-making and mentoring.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Longboat Key Club
Sarasota
01.2025 - Current
- Assisted in daily operations of a premier resort and club.
- Coordinated staff schedules and managed team assignments effectively.
- Oversaw guest services to ensure exceptional customer experiences.
- Implemented training programs for new employees and ongoing staff development.
- Monitored inventory levels and assisted with procurement processes.
- Collaborated with departments to streamline communication and workflows.
- Managed billing processes and resolved guest inquiries promptly.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Manager
DAY WELLNESS CENTER
08.2024 - Current
- Greet clients and assist with check-in/out
- Schedule and confirm appointments
- Process payments and manage the front desk
- Keep the reception area clean and welcoming
- Support staff with daily operations
- Improved marketing to attract new customers and promote business.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Business Operations Manager
301 Auto Repair
01.2019 - 01.2025
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Increased overall efficiency by automating repetitive tasks and optimizing workflow.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Performed functional product reviews to detect verified weaknesses in retail products and software solutions.
Waitress/Bartender Trainer
Pacific Rim Restaurant
04.2019 - 08.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Coordinator
Victoria Secret
05.2022 - 07.2024
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Streamlined procurement processes for project resources, cutting down on delays and fostering smoother project execution.
- Recruited and oversaw personnel to achieve performance and quality targets.
Restaurant Manager
Ginza Sushi
11.2015 - 01.2022
- Hired, trained, and coached over 25+ staff members on service skills, food & beverage knowledge, and health & safety standards
- Reduced variable costs by 9% through tighter controls on overtime expenditures and inventory waste
- Assisted restaurant in needs when short-staffed; bartender, sushi chef, dishwasher, payroll, employee schedules, hiring
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Motivated staff to perform at peak efficiency and quality.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Education
Bachelor of Accounting - Accounting Operations
Suncoast Technical College
10.2025
High School Diploma -
Sarasota High School
Sarasota, FL05.2012
Skills
- Strategic planning
- Operations management
- Hiring and training
- Scheduling and coordinating
- Project management
- Cross-functional teamwork
- Staff development
- Shift scheduling
- Coaching and mentoring
- Inventory management
- Staff management
- Decision-making
- Team building
- Adaptability and flexibility
- Money handling
Languages
- Spanish
- English
Timeline
Assistant Manager
Longboat Key Club
01.2025 - Current
Manager
DAY WELLNESS CENTER
08.2024 - Current
Coordinator
Victoria Secret
05.2022 - 07.2024
Waitress/Bartender Trainer
Pacific Rim Restaurant
04.2019 - 08.2024
Business Operations Manager
301 Auto Repair
01.2019 - 01.2025
Restaurant Manager
Ginza Sushi
11.2015 - 01.2022
Bachelor of Accounting - Accounting Operations
Suncoast Technical College
High School Diploma -
Sarasota High School