Jennifer Isenberg
Yukon,OK
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the healthcare and hospitality industries. Solid team player with an outgoing, positive demeanor, and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
10
10
years of professional experience
Work History
Bar Manager
Margarita Island
03.2018 - Current
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service
- Strategized plans to increase bar revenue through innovative promotional concepts, and customer-focused events.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist employees and maintain excellent customer service.
- Assisted in recruiting, hiring, and training of team members.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Managed purchasing, sales, marketing, and operations efficiently.
- Resolved customer issues quickly while prioritizing customer satisfaction and loyalty.
- Organize and facilitate private/special events, fostering relations with local organizations and repeat business with customers
EMT
Pafford EMS
05.2020 - 12.2022
- Responded to emergency and non-emergency calls and provided medical assistance to victims of accidents, assaults, heart attacks, strokes, and other medical crises.
- Provided high-quality patient care to diverse populations.
- Observed patient trends and reported to hospital staff
- Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
- Delivered emotional support to patients and families.
- Followed all safety protocols and took necessary precautions while providing care.
- Provided education to familiarize patients with medical treatments.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Assessed patients, monitored vital signs, and administered medications as needed.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to provide medical care.
- Maintained accurate patient records and documentation of treatments.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Educated the public on emergency medical services.
EMT
EMSA/AMR
07.2015 - 09.2018
- Responded to emergency and non-emergency calls and provided medical assistance to victims of accidents, assaults, heart attacks, strokes, and other medical crises.
- Provided high-quality patient care to diverse populations.
- Observed patient trends and reported to hospital staff
- Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
- Delivered emotional support to patients and families.
- Followed all safety protocols and took necessary precautions while providing care.
- Provided education to familiarize patients with medical treatments.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Assessed patients, monitored vital signs, and administered medications as needed.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to provide medical care.
- Maintained accurate patient records and documentation of treatments.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Educated the public on emergency medical services.
Nurse Aide/ Scheduler
SSM/ St. Anthony's Hospital
04.2013 - 07.2015
- Assisted nursing staff with documentation, patient care, and other duties
- Ensured accurate and timely data entry of patient information into electronic medical record system
- Collaborated with healthcare providers to ensure quality care for patients
- Ensured compliance with state and federal regulations
- Assisted patients with financial services
- Developed and maintained positive working relationships with patients, providers, and staff
- Assisted with patient check-in and paperwork prior to surgery
- Answered telephone calls to offer information, answer questions, and direct calls to staff.
- Verified insurance coverage and obtained pre-authorizations ahead of scheduled surgeries.
- Performed various administrative tasks by filing, copying, and faxing documents.
- Completed administrative patient intakes with case histories, insurance information, and mandated forms.
- Addressed patient concerns and answered questions regarding surgery process
- Utilized exceptional customer service skills to ensure positive patient experience
Education
Associate of Applied Science - Sign Language Interpretation
OSU-OKC
City, Oklahoma10.2024
Associate of Science - Emergency Management
OSU-OKC
City, Oklahoma01.2011
Certificate in Medical Billing and Coding -
Everest College
Phoenix, AZ06.2003
Skills
- Ability to Multitask, Prioritize, and Manage Time Effectively
- Attention to Detail
- Active Listening
- Medical Terminology
- Critical Thinking
- Verbal and Written Communication
- Organizational Abilities
- Teamwork and Collaboration
- Administrative and Office Support
- Conflict Resolution
- Computer Proficiency
- Documentation and Recordkeeping
Timeline
EMT
Pafford EMS
05.2020 - 12.2022
Bar Manager
Margarita Island
03.2018 - Current
EMT
EMSA/AMR
07.2015 - 09.2018
Nurse Aide/ Scheduler
SSM/ St. Anthony's Hospital
04.2013 - 07.2015
Associate of Applied Science - Sign Language Interpretation
OSU-OKC
Associate of Science - Emergency Management
OSU-OKC
Certificate in Medical Billing and Coding -
Everest College
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