Jennifer Jackson
Satsuma,United States
Summary
Experienced insurance operations professional specializing in agent contracting, commission processing, policy review, and compliance, and telephone support. Skilled in assisting agents and customers, ensuring contracting documentation is accurate and complete, processing agent commissions, and reviewing policies for compliance a readiness for issue. Detail oriented and organized, with experience supporting insurance agency operations in a fast-paced remote environment.
Overview
23
23
years of professional experience
Work History
Agency Team
NTT Data
Plano, TX
06.2022 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Updated and maintained databases with current information.
- Manage the contracting and onboarding process for new insurance agents, ensuring all required documentation is complete, accurate and in good order.
- Review agent contracting paperwork for completeness and compliance with company and carrier requirements.
- Process and administer agent commission payments.
- Review insurance policies and associated documentation to ensure compliance requirements are satisfied prior to policy issuance.
- Work independently in a remote environment while managing multiple contracting, commission, and policy processing responsibilities.
Office Manager
Gulfbelt Properties
Mobile, AL
01.2009 - Current
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office inventory and placed new supply orders.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
- Reduced financial discrepancies by accurately managing accounting documentation.
- Wrote professional business correspondence to maintain strong line of communications.
- Negotiated with vendors to determine optimal material purchase pricing.
- Managed office budget to handle inventory, postage and vendor services.
- Streamlined accounting and technical services for clients to promote satisfaction and increase positive user experiences.
Credit Assistant
Masland Carpets
Saraland, AL
02.2004 - 11.2005
- Performed data entry for credit card and cash transactions in general ledger.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Directed customer communication to appropriate department personnel.
- Supported office operations, managed client correspondence, tracked records and handled internal communications.
- Worked professionally to handle client, vendor and public guest requirements.
- Composed, proofread and distributed clean and professional business correspondence and internal team communications.
- Proofed and edited letters and other correspondence to correct grammar and spelling errors.
- Attended meetings and took meticulous notes to disseminate to participants.
- Elevated customer satisfaction ratings by resolving issues for speedy resolution.
- Responded to customer issues to provide immediate resolution and improve retention.
Education
High School Diploma -
Satsuma High School
Satsuma, AL05.1993
Some College (No Degree) - Accounting
University of South Alabama
Mobile, ALTimeline
Agency Team
NTT Data
06.2022 - Current
Office Manager
Gulfbelt Properties
01.2009 - Current
Credit Assistant
Masland Carpets
02.2004 - 11.2005
Some College (No Degree) - Accounting
University of South Alabama
High School Diploma -
Satsuma High School