Jennifer Jacobs
Fort Mitchell,KY
Summary
Dynamic Front Office Manager with expertise in guest relations, staff training, and front desk operations. Proven ability to enhance service standards and resolve conflicts effectively, ensuring a seamless guest experience.
Overview
5
5
years of professional experience
Work History
Front Office Manager
Holiday Inn Cincinnati Riverfront
Covington, KY
06.2021 - 08.2025
- Supervised front office staff and coordinated training for new team members.
- Handled guest inquiries and resolved issues to maintain high service standards.
- Managed daily front desk operations and ensured smooth guest check-in processes.
- Implemented procedures to enhance efficiency in front office workflows.
- Maintained accurate records of guest reservations and room assignments.
- Collaborated with housekeeping to ensure timely room availability for guests.
- Fostered a welcoming environment by greeting guests and addressing their needs promptly.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
- Monitored office inventory to maintain supply levels.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Created and optimized employee schedules for shift coverage.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
- Provided support during events held at the hotel premises such as conferences or exhibitions hosted by clients.
- Liaised with vendors like housekeeping department, security personnel regarding guest requests or concerns.
- Resolved conflicts between customers or staff members professionally.
- Negotiated contracts with vendors and service providers for front office operations.
Waitress
Larosas
Cold Spring, KY
06.2020 - 06.2021
- Provided excellent customer service in a fast-paced dining environment.
- Took accurate food and drink orders from customers.
- Delivered food and beverages promptly to tables.
- Maintained cleanliness and organization of dining area.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Took orders for food and drinks and delivered them to guests.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Assisted other wait staff members in times of heavy customer traffic.
Education
High School Diploma -
Bracken Co High Scholl
Bracken Co05-2000
Skills
- Guest relations
- Front desk operations
- Staff training
- Financial management
- Workflow optimization
- Hospitality management
Timeline
Front Office Manager
Holiday Inn Cincinnati Riverfront
06.2021 - 08.2025
Waitress
Larosas
06.2020 - 06.2021
High School Diploma -
Bracken Co High Scholl