Jennifer Jacobs
Orange Park,FL
Summary
Organized and highly creative professional with a diverse background featuring Office Administration, Esthetics, and over a decade of fast-paced restaurant experience. A proven leader in the hospitality industry, having excelled as a Lead Server and Trainer responsible for onboarding new hires and delivering top-tier customer service. Combines strong administrative skills-including Microsoft Excel and website design-with a passion for visual aesthetics and product customization to bring a unique blend of structure and artistic vision to any team.
Overview
11
11
years of professional experience
Work History
Administrative Assistant/Marketing Coordinator
Bronz Glow Technologies, Inc.
Florida
12.2023 - Current
- Supported onboarding process by preparing necessary documentation for new hires.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Assisted coworkers and staff members with special tasks on daily basis.
- Utilized Excel to complete forms, reports, logs, and human resources documentation efficiently.
- Developed engaging content for social media channels, increasing audience engagement and interaction.
- Composed posts for social media and helped build corporate presence on Facebook and Instagram.
- Developed and executed marketing plans for trade shows and other events to increase brand awareness.
- Designed and launched the company website using Wix to establish a professional online presence.
Co-Owner & Creative Director
Jenelena Designs
Middleburg, FL
04.2023 - Current
- Direct brand marketing, social media presence, and visual content to effectively promote services.
- Designed our website
- Communicate with customers of custom orders
Server/Cashier/Host
Al's Pizza
Jacksonville, FL
09.2015 - 11.2023
- Delivered exceptional customer service and ensuring timely delivery of orders during peak hours.
- Followed local alcohol laws to keep restaurant compliant with regulations.
- Managed inventory of dining supplies to prevent shortages during service.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Cultivated warm relationships with regular customers.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Answered the phones and took to-go and delivery orders.
Education
Associate of Applied Science - Esthetics
Heritage Institute
Jacksonville, FL05-2016
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Customer & Client Relations
- Filing
- Scheduling
- Excel Spreadsheets
- Dedicated Team Player
- Recordkeeping
- Calendar Management
- Training New Hires
- Makeup Application
- Waxing
- Upselling
- Food & Beverage Handling
- Organizational Skills
- Multitasker
- Website Management
- Social Media Management
- Product Design & Customization
- Creative Problem Solving
- Content Creation
- Merchandise Production
- Inventory Management
Timeline
Administrative Assistant/Marketing Coordinator
Bronz Glow Technologies, Inc.
12.2023 - Current
Co-Owner & Creative Director
Jenelena Designs
04.2023 - Current
Server/Cashier/Host
Al's Pizza
09.2015 - 11.2023
Associate of Applied Science - Esthetics
Heritage Institute