Jennifer James
Summary
Dynamic professional with proven expertise in customer service, staff training, and operational efficiency. Committed to maintaining food safety protocols and enhancing dining experiences through effective problem-solving.
Overview
11
11
years of professional experience
Work History
Key Manager
Duffy's Sports Grill
West Palm Beach, Florida
01.2023 - Current
- Supervised daily operations, ensuring seamless service in high-volume environment.
- Trained staff on customer service and food safety protocols consistently.
- Resolved customer complaints promptly, improving overall dining satisfaction.
- Opened and closed store in absence of senior managers.
- Maintained a safe working environment by adhering to safety policies and procedures.
- Supervised bank deposits and security procedures to support store opening and closing.
- Assisted customers with locating and securing desired products.
- Managed daily operations, facilitating efficient store performance and customer service.
- Balanced cash registers to ensure correct financial reporting.
- Resolved customer complaints promptly and professionally.
Bartender
Duffy's Sports Grill
West Palm Beach, Florida
05.2022 - Current
- Mixed and served drinks following established recipes and customer preferences.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Engaged with customers to create a welcoming atmosphere and enhance their experience.
- Checked inventory levels and replenished supplies during peak hours.
- Assisted in training new bartenders on drink preparation and customer service skills.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Resolved customer complaints in a professional manner.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Balanced daily registers and generated sales reports for management.
- Made friendly conversation with customers to provide enjoyable bar experience.
Server
Duffy's Sports Grill
West Palm Beach, Florida
01.2021 - Current
- Delivered attentive service to guests, enhancing overall dining experience in fast-paced environment.
- Maintained cleanliness and organization of dining areas and service stations.
- Handled customer inquiries and resolved issues efficiently and politely.
- Promoted daily specials and effectively upsold menu items, contributing to increased guest satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collaborated with restaurant staff to streamline operations, ensuring smooth service delivery.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Bartender
Lucky Strike Social
Wrigleyville, IL, Florida
03.2015 - 06.2019
- Engaged with customers to create a welcoming atmosphere and enhance their experience.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Processed payments accurately and efficiently with POS system.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Education
Associate of Applied Science - Law Enforcement
Henry Ford College
Dearborn, MI05-2022
Bachelor of Science - Criminal Justice
University of Michigan, Dearborn
Dearborn, MI05-2004
Skills
- POS system operation
- Food safety
- Drawer balancing
- Staff training
- Customer service
- Problem resolution
- Effective communication
- Food sales and promotion
- Liquor, wine, and food service
- Dining customer service
Timeline
Key Manager
Duffy's Sports Grill
01.2023 - Current
Bartender
Duffy's Sports Grill
05.2022 - Current
Server
Duffy's Sports Grill
01.2021 - Current
Bartender
Lucky Strike Social
03.2015 - 06.2019
Associate of Applied Science - Law Enforcement
Henry Ford College
Bachelor of Science - Criminal Justice
University of Michigan, Dearborn