JENNIFER JANUSZ
Port Charlotte,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Advantage Sales And Marketing
05.2023 - Current
- Place orders for distributors
- Revise orders
- Send confirmations
- Send sales and customer service inquiries to correct contact
- Communicate important vendor and distributor memos
- correct incorrect pricing
- Enter invoices
- Send shortage notices to customers
Server
Fins At Sharky's
03.2022 - 04.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Worked wine dinners, weddings, and special events
Server/Bartender
The Brown Boxer Pub And Grille
07.2016 - 03.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled barback duties such as changing kegs, restocking beer/liquor, etc.
Customer Service Representative
Advantage Sales And Marketing
11.2012 - 07.2016
- Placed orders for distributors
- Revised orders
- Sent confirmations
- Sent sales and customer service inquiries to correct contacts
- Communicated important vendor and distributor memos
- Corrected incorrect pricing
- Entered invoices
- Sent shortage notices to customers
Server
Longhorn Steakhouse
08.2005 - 11.2012
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Red Lobster
10.2004 - 08.2005
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Cashier
Chic-Fil-A
07.2003 - 10.2004
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
B.S - Biology
St. Petersburg College
05.2025
B.A. - Interdisciplinary Studies Arts And Humanities, Music Performance
Florida Atlantic University
05.2012
Skills
- 15 years serving/bartending experience
- Safe Food Handling Procedures
- Craft Cocktail Preparation
- Suggestive Selling
- Liquor, Beer and Wine Knowledge
- High-Volume Dining
- Menu Memorization and Presentation
- Wine Service
- Food and Beverage Pairings
Timeline
Customer Service Representative
Advantage Sales And Marketing
05.2023 - Current
Server
Fins At Sharky's
03.2022 - 04.2023
Server/Bartender
The Brown Boxer Pub And Grille
07.2016 - 03.2022
Customer Service Representative
Advantage Sales And Marketing
11.2012 - 07.2016
Server
Longhorn Steakhouse
08.2005 - 11.2012
Server
Red Lobster
10.2004 - 08.2005
Cashier
Chic-Fil-A
07.2003 - 10.2004
B.S - Biology
St. Petersburg College
B.A. - Interdisciplinary Studies Arts And Humanities, Music Performance
Florida Atlantic University
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