Tia Slaman
Saint Petersburg
Summary
Hi, My name is Tia. I'm a 36 year old female that is dedicated, self motivated, and a very outgoing person. Recognized on a regular basis for outstanding performance and contributions to the industry's success. Highly skilled in terminology, as well as payroll, budgeting, and AP/AR activities. I started off in a beauty salon back in 06' then moved into waitressing for several years. Had a child and moved into cocktail waitressing. Took a course and became a Certified Bartender. Landed a Bartender Manager position at Aqua Bar and Grill. The Owner sold it and I then relocated at Captains Corner as my Work History section below will describe. I had my last child of 3 in Feb of 2017. This is when I started a new career in sales and moved my way up to Team Leader and even landed in the back office. I have very strong customer sales skills. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Belron Group (Safelite Solutions)
07.2024 - 04.2025
- Inbound Calls
- Sales
- Create work orders
- Schedule customers appointments
- Plan routes with technicians
- Remote desktop
- Third party
- Genesys
- WorkDay
- Salesforce
- Salesforce
- Claims
- Remote
Cocktail Server
The Dollhouse
02.2021 - 09.2023
- Delivered exceptional customer service in fast-paced environments, ensuring guest satisfaction and repeat business.
- Managed cocktail orders efficiently, utilizing POS systems to streamline transactions and reduce wait times.
- Trained new staff on service protocols and menu knowledge to maintain high operational standards.
- Collaborated with bartenders to create innovative drink specials, enhancing the overall guest experience.
Back Office Manager
Bond Auto Glass of Tampa Bay LLC
11.2020 - 03.2022
- MAC, Windows, Excel, Dropbox, Spreadsheets, Numbers
- Pay Employees
- Call Insurance companies for customers or negotiate pricing
- Create work orders
- Schedule Technician Routes
- Call warehouses and distributors for Ordering
- W4s and quarterly tax filing
Sales Representative Team Manager
Bond Auto Glass
11.2020 - 03.2022
- Hire and Fire Sales Reps.
- Manage location
- Manage phone calls
- Insurance Claims
- Trained new sales representatives on product knowledge and effective sales techniques to boost team performance.
Sales Representative
Bond Auto Glass
01.2017 - 03.2021
- Walk Door to Door
- Set up and sell at auto zone locations
- Conduct business inside of establishment that we rented from
- Maintain contact with Insurance Companies
- Contact customers
- Assist customers with setting up appointments
- Help customers through their claim process
- Learn, Teach, and Adapt to software as it changed through the years
Bartender
Captain's Corner
05.2015 - 11.2017
- POS System friendly
- Head Bartender
- Worked Nights and Band Nights
- Served 100+ on weekend nights
- Inventory and Stock food orders
Cashier Bartender/Manager
Aqua bar and grill
01.2016 - 05.2017
- Maintained accurate cash drawer, ensuring balanced daily deposits.
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service to enhance guest experience.
- Trained new staff on operational procedures and company policies.
- Resolved customer inquiries and complaints with professionalism and care.
- Implemented inventory management practices to reduce waste and improve stock accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High school diploma -
Dixie M. Hollins High School
Kenneth City, FLSkills
- Retail sales
- Leadership
- Working with people with disabilities
- Cash handling
- Food service
- Organizational skills
- Hospitality
- Upselling
- Time management
- Food safety
- Serving
- Restaurant experience
- QuickBooks
- Office management
- Team management
- Data entry
- Microsoft Office
- Guest services
- Payroll
- Inside sales
- Supervising experience
- Computer skills
- Accounts receivable
- Microsoft Outlook
- Bartending
- Apple Numbers
- High-end sales
- Front desk
- Tax accounting
- Analysis skills
- Residential cleaning
- Client services
- Accounting
- Accounts payable
- Sales
- Cash register
- Casual dining experience
- Phone etiquette
- Negotiation
- Customer support
- Door-to-door
- Management
- Pricing
- Communication skills
- POS
- Customer service
- Microsoft Word
- POS systems
Certification
- Driver's License
- Bartender License
Timeline
Customer Service Representative
Belron Group (Safelite Solutions)
07.2024 - 04.2025
Cocktail Server
The Dollhouse
02.2021 - 09.2023
Back Office Manager
Bond Auto Glass of Tampa Bay LLC
11.2020 - 03.2022
Sales Representative Team Manager
Bond Auto Glass
11.2020 - 03.2022
Sales Representative
Bond Auto Glass
01.2017 - 03.2021
Cashier Bartender/Manager
Aqua bar and grill
01.2016 - 05.2017
Bartender
Captain's Corner
05.2015 - 11.2017
High school diploma -
Dixie M. Hollins High School