Jennifer Jefferson
Hitchcock,TX
Summary
Over 15 years experience successfully providing administrative and secretarial support in the public safety, hospitality, and medical field. Proficient in a range of computer applications. Well-developed communication and customer service skills.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Freelance Bookeeper
Family Trust
2016.01 - Current
- Bookkeeping
- Bookkeeping and tax planning for small business
- Payroll and payroll tax payments.
Tax Preparer
Turbo Tax
Remote , CA
2023.01 - 2024.05
- Prepare individual tax returns as well as schedule C returns
- Assist clients with troubleshooting and correcting errors on returns via remotely logging on and guiding to correcting errors made on self prepared returns.
Commission Specialist
American National Insurance Company
Galveston , TX
2021.09 - 2024.01
- Assisting agents with licensing and training inquires
- Researching licensing errors on policies
- Researching commissions to determine if an error occurred with payment
- Explaining commission statements, commission schedules, training requirements and company policy.
Tax Preparer
Bradford Tax Service
Katy , TX
2022.02 - 2023.04
- Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
Administrative Assistant Unit Clerk
SNG Texas City Dialysis / One on One Kidney Care
Texas City , TX
2017.12 - 2021.01
- Updating and maintain patient census
- Updating auditing and keeping patient charts current with all required paperwork
- New patient admissions and discharge paperwork
- Updating and maintain crown web
- Ensuring that data transfer to crown web is correct
- Established and maintained working relationship with vendors, insurance companies and other health care facilities/organizations
- Verified the professional licensing, training, and certifications of professional medical staff to ensure healthcare professionals comply with all established regulations and guidelines
- Scheduled and coordinated patient transportation with the Medicaid state agency as well as local community transportation recourses
- Vascular access tracking and appointment setting
- Assisting patients with setting up travel arrangements and transient treatment
- Supply ordering and management to stay within budget.
Front Desk Agent/Night Auditor
TMI Hospitality Fairfield Inn
Texas City , TX
2013.08 - 2018.08
- Greeting, registering and assigning rooms to guests
- Issuing room key and instructions to rooms
- Input information into hotel database
- Offer information about hotel services and facilities, local points of interest and entertainment attractions
- Answer phones assist guests with questions and reservations
- Run reports and verify totals for arrivals and departures daily.
Communications Supervisor/Records Clerk
City of Santa Fe
Santa Fe , TX
2009.12 - 2012.07
- Operated and maintained radio communications equipment and systems, including telephones, communications systems and radios
- Instructed new personnel on policies and all related equipment
- Demonstrated effective leadership and encouraged team concepts
- Supervised five subordinates
- Created a schedule and processed time sheets for subordinates
- Responded to open records request from the public as well as other state agencies
- Maintained two computerized records system as well as older paper records for the department
- Maintained departments' intranet.
Police Fire and EMS Dispatcher
City of Santa Fe
Santa Fe , TX
2006.05 - 2009.12
- Questioned each caller to determine the type, seriousness, and location of the emergency
- Dispatched the appropriate type and number of units in response to calls for assistance
- Immediately informed supervisor and entered call data into computer database
- Maintained communication with the dispatched units and the caller, providing responders with updates on the patient's condition
- Kept records and logs of calls received using a CAD system
- Operated teletype computer accessing TCIC/NCIC files.
Reservationist
ABSea Sales and Rentals
Galveston , TX
2006.02 - 2006.04
- Greeted, registered and assigned rooms to guests
- Issued room key and escort instructions to bellhops
- Input information into company database
- Offered information about condos services and facilities, local points of interest and entertainment attractions
- Answered phones assisted guests with choosing a condo and reservations.
Education
Sixty Six Hours of College in Business / Accounting -
Skills
- Microsoft Excel
- Filing
- Scheduling
- Training
- Receptionist
- Microsoft Office
- Dialysis Experience
- Accounting
- Conflict Management
- Insurance Sales
- Bookkeeping
- Medical Scheduling
- Medical Records
- Office Management
- Hospital Experience
- Financial Report Writing
- Commission calculation
- Cross-Functional Teamwork
- Salesforce CRM knowledge
- Customer Service
- Discrepancy Reconciliation
- Typing and 10-Key Entry
- Critical Thinking
Certification
Texas general line property and casualty insurance license, 08/2017, 12/2019
Assessments
- Customer service, Proficient, 02/2021, Identifying and resolving common customer issues
- Administrative assistant/receptionist, Proficient, 06/2021, Using basic scheduling and organizational skills in an office setting
- Customer focus & orientation, Proficient, 06/2021, Responding to customer situations with sensitivity
- Sales skills, Proficient, 06/2021, Influencing and negotiating with customers
- Basic bookkeeping, Proficient, 06/2021, Calculating and determining the accuracy of financial data
Personal Information
Title: Dispatch/ Administrative Assistant/ Bookkeeper
Timeline
Tax Preparer - Turbo Tax
2023.01 - 2024.05
Tax Preparer - Bradford Tax Service
2022.02 - 2023.04
Commission Specialist - American National Insurance Company
2021.09 - 2024.01
Administrative Assistant Unit Clerk - SNG Texas City Dialysis / One on One Kidney Care
2017.12 - 2021.01
Freelance Bookeeper - Family Trust
2016.01 - Current
Front Desk Agent/Night Auditor - TMI Hospitality Fairfield Inn
2013.08 - 2018.08
Communications Supervisor/Records Clerk - City of Santa Fe
2009.12 - 2012.07
Police Fire and EMS Dispatcher - City of Santa Fe
2006.05 - 2009.12
Reservationist - ABSea Sales and Rentals
2006.02 - 2006.04
College of the Mainland - Sixty Six Hours of College in Business / Accounting,
Texas general line property and casualty insurance license, 08/2017, 12/2019
Similar Profiles
Alison StephensAlison Stephens
Property Caretaker at Family TrustProperty Caretaker at Family Trust
MARIA BECERRAMARIA BECERRA
Estate Manager at Family TrustEstate Manager at Family Trust
Da'Laija McDonaldDa'Laija McDonald
Risk Analyst at Family Trust Federal Credit UnionRisk Analyst at Family Trust Federal Credit Union