Jennifer Jeidy
Eastman,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Lead Enrollment Specialist
LKIchoice
06.2019 - Current
- Collaborated with team members to streamline enrollment procedures for improved efficiency
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Streamlined the enrollment process for increased efficiency and enhanced user experience.
- Understood and thoroughly explained services provided to customers and potential customers.
- Developed training materials for new Enrollment Specialists, enhancing departmental performance and consistency in processes.
- Participated in professional development opportunities, continuously refining skills and staying current on emerging trends within higher education administration spaces.
- Enhanced customer satisfaction with personalized enrollment assistance.
- Improved data accuracy, meticulously maintaining and updating applicant records.
- Coordinated with multiple departments to streamline enrollment process, making it more efficient.
- Adapted to changing regulations, ensuring all enrollment procedures remained compliant with updated policies.
- Led informative workshops, empowering potential applicants with knowledge to navigate enrollment process successfully.
- Facilitated seamless transitions for enrollees, connecting them with necessary resources post-enrollment.
- Streamlined application processing, significantly reducing wait times for applicants.
- Resolved applicant inquiries promptly, providing detailed information and clarifications when needed.
Associate
Crawford County Human Services
12.2017 - 06.2019
- Facilitated communication between departments to align goals and optimize resource allocation.
- Analyzed customer data to identify trends and anticipate customer needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Assisted with Medicaid and Medicare Billing
- Scheduling psychiatrist and therapist appointments.
Nursing Home Administrator Assistant
Sannes
01.2013 - 01.2016
- Collaborated with healthcare professionals to create comprehensive care plans for residents.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
Education
High School Diploma -
Wauzeka
Wauzeka, WISkills
- Exceptional communication
- Reporting and analytics
- Documentation management
- Customer service expertise
- Data entry skills
- Strong organization
- Deadline management
- Applicant screening
- Decision making aptitude
- Provider relations
- Client relationship building
- Customer service background
- Confidentiality handling
- Telephone and email skills
- Enrollment verification
- Resolution coordination
- Customer follow-up
- Critical thinking
- Document control
- Records maintenance
- Financial due diligence
- Relationship building
Timeline
Lead Enrollment Specialist
LKIchoice
06.2019 - Current
Associate
Crawford County Human Services
12.2017 - 06.2019
Nursing Home Administrator Assistant
Sannes
01.2013 - 01.2016
High School Diploma -
Wauzeka