Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Jenkins

Pittsburgh,PA

Summary

Dynamic Transplant Case Management Supervisor at Cigna Healthcare with a proven track record in enhancing care quality and reducing costs. Expertise in advanced cellular therapies and regulatory compliance, coupled with strong communication skills. Successfully led initiatives that improved operational effectiveness and trained teams to optimize patient outcomes.

Overview

23
23
years of professional experience

Work History

Transplant Case Management Supervisor

Cigna Healthcare
Pittsburgh, PA
02.2023 - Current
  • Managed Advanced Cellular Therapy program in Transplant Case Management, improving care quality and reducing costs.
  • Oversaw Gene Therapy Program, developing and implementing standard operating procedures.
  • Secured funding for Trucare enhancements to automate CART Therapy track grid.
  • Developed and implemented education and SOPs for Tumor Infiltrating Lymphocyte Therapy upon FDA approval and we have since managed over 50 cases since Feb 2024.
  • Collaborated with departments on projects and initiatives to foster innovation.
  • Presented on emerging technologies, including Gene Therapy and Advanced Cellular Therapy, at Mark Bini's town hall.
  • Partnered with clinical leadership and LFS contracting to enhance operational effectiveness.
  • Led case managers in handling complex transplant cases to ensure high-quality outcomes.
  • Maintained external stakeholder relationships to optimize case management results.

Transplant Case Management Team Lead

Cigna Healthcare
Pittsburgh, PA
03.2020 - 02.2023
  • Oversaw training and development programs to enhance team skills and knowledge.
  • Developed CAR-T Cell Huddles for effective training and case presentations.
  • Collaborated with business team to complete CAR-T Cell Therapy Tracking Grid manually.
  • Updated standard operating procedures to ensure compliance and efficiency.
  • Led transplant supervisory rounds in partnership with medical directors.
  • Served as project lead for MOS and Transplant Trucare Huddle initiatives.
  • Presented findings during multiple client audits to showcase program effectiveness.
  • Trained new staff on relevant processes, ensuring smooth onboarding.

Transplant Case Manager

Cigna Healthcare
Pittsburgh, PA
10.2012 - 03.2020
  • Utilized case management software and databases to track information efficiently.
  • Supported Trucare and ICMS lines of business with extensive knowledge of HC ICMS.
  • Dedicated to IFP market since January 2017, facilitating resolution of escalated issues.
  • Managed numerous account dedications to enhance client satisfaction.
  • Served as Adjunct Facilitator since 2015, contributing to new hire training and learning labs.
  • Acted as subject matter expert for Bone Marrow Transplant, developing GVHD tools for education.
  • Provided expertise for multiple projects, including care plans and call scheduling.

Stem Cell Transplant Coordinator

University of Pittsburgh
Pittsburg, PA
12.2007 - 11.2012
  • Facilitated communication between physicians, nurses, social workers, pharmacists and other members of the healthcare team involved in the transplant process.
  • Coordinator for patients undergoing a stem cell transplant.
  • Stem Cell Educator for patients and their families.
  • Coordinated testing, stem cell mobilization and admission to the clinic or inpatient facility for their stem cell transplant
  • Director of the Annual Transplant Survivor's Picnic.

Collaborative Practice RN

University for Development Studies
Pittsburgh, PA
12.2005 - 12.2007
  • Managed patient care in a fast-paced hematology/oncology clinic.
  • Set up patients for chemotherapy infusions and transfusions efficiently.
  • Collaborated with medical director and nurse practitioner to oversee patient lab results.
  • Educated patients on disease processes and precautions related to chemotherapy.
  • Served as triage nurse on weekends for entire practice at Hillman Cancer Center.

Staff Nurse

University of Pittsburgh Medical Center
Pittsburgh, PA
01.2002 - 12.2005
  • Delivered direct patient care for individuals with blood cancers and solid tumors, including chemotherapy administration.
  • Collaborated with MDs, PT/OT, and PharmD to enhance patient care outcomes.
  • Served as preceptor for new hires, facilitating smooth onboarding and training.
  • Provided emotional support to patients confronting challenging diagnoses and treatments.
  • Maintained accurate records of patient progress notes and administered medications.
  • Conducted thorough patient education on medical treatments and procedures.
  • Oversaw care on a fast-paced 27-bed Hematology/Oncology floor to ensure optimal service delivery.

Education

Bachelor of Science - Nursing

Duquesne University
Pittsburgh, PA
12-2001

Bachelor of Science - Psychology

University of Pittsburgh
Pittsburgh, PA
05-1999

Skills

  • Effective communication
  • Subject matter expertise in advanced cellular therapies
  • Contract negotiation and collaboration
  • Case management
  • Regulatory compliance
  • Patient advocacy
  • Data analysis
  • Healthcare coordination
  • Project management

Timeline

Transplant Case Management Supervisor

Cigna Healthcare
02.2023 - Current

Transplant Case Management Team Lead

Cigna Healthcare
03.2020 - 02.2023

Transplant Case Manager

Cigna Healthcare
10.2012 - 03.2020

Stem Cell Transplant Coordinator

University of Pittsburgh
12.2007 - 11.2012

Collaborative Practice RN

University for Development Studies
12.2005 - 12.2007

Staff Nurse

University of Pittsburgh Medical Center
01.2002 - 12.2005

Bachelor of Science - Nursing

Duquesne University

Bachelor of Science - Psychology

University of Pittsburgh

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