Jennifer Jennings
Duluth,GA
Summary
Leader in Project coordination and operational strategy, delivering significant improvements through stakeholder engagement and process optimization. Spearheaded initiatives that reduced response times by 20% and improved customer satisfaction scores by 15%, while managing cross-functional teams effectively.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Project Coordinator (Contract)
The Coca-Cola Company
02.2024 - Current
- Coordinate multiple capital and operational projects simultaneously from initiation through completion while ensuring milestones, timelines, and deliverables remain on track.
- Partner with Sales Executives, field teams, vendors, and internal stakeholders to coordinate store closings, remodels, relocations, and equipment installations.
- Monitored project status and communicated progress, risks, and updates to leadership and key stakeholders to facilitate informed decision-making.
- Support project managers with scheduling, reporting, and coordination tasks.
- Coordinated logistics for installations, exchanges, removals, and buy-back projects, ensuring alignment with customer expectations and project timelines.
- Track project activity using Salesforce, QuickBase, and internal project management systems.
- Researched, troubleshot, and resolved project issues to minimize delays and enhance overall project execution.
- Maintain accurate project documentation and reporting to support operational decision-making.
- Executed remote project coordination to ensure seamless communication and collaboration among stakeholders.
- Assist in the project plan and assist the Project Manager to determine timeframes and project schedule.
Director, Customer Success
Jackson and Coker
08.2017 - 07.2023
- Led daily operations for a 20-person healthcare customer support organization, establishing performance expectations, monitoring service delivery, and driving consistent execution of departmental processes.
- Implemented operational improvements that increased customer satisfaction by 15% and improved service consistency through structured problem-solving and continuous process optimization.
- Identified operational risks, recurring service issues, and process gaps; implemented corrective improvements contributing to a 25% increase in customer retention.
- Identified operational risks and executed process improvements, driving a 25% increase in customer retention.
- Directed multiple cross-functional operational improvement initiatives that reduced response times by 20% while increasing customer interactions by 50%.
- Led enterprise automation project that reduced manual processing by 40%, improved data accuracy, and accelerated reimbursement timelines.
- Implemented KPIs and OKRs across department, aligning goals with measurable team performance to enhance accountability.
- Designed and implemented standardized onboarding and training program, reducing onboarding time by 25%.
- Created electronic workflow request system that reduced processing times by 30% while improving collaboration across departments.
- Developed executive dashboards and KPI reports for senior leadership to inform strategic decision-making.
- Partnered with executive leadership to prioritize strategic initiatives, allocate resources, and improve operational efficiency.
- Led organizational change initiatives supporting 50% company growth while maintaining operational performance and customer satisfaction.
Associate Director, Customer Success
Jackson and Coker
05.2016 - 08.2017
- Coordinated departmental initiatives to enhance daily operations and align with strategic business objectives.
- Managed team performance, workload balancing, and resource allocation for an eight-person customer support team.
- Assisted executive leadership in operational planning and project implementation to drive process improvements.
- Supported cross-functional initiatives by managing timelines, priorities, and stakeholder communication.
Payroll Manager
Hire Dynamics
Duluth, Georgia
01.2011 - 03.2016
- Managed payroll processing for diverse client accounts across multiple industries.
- Ensured compliance with federal and state payroll regulations and reporting requirements.
Education
Bachelor of Science - Public Health – Healthcare Administration
Indiana University Bloomington
Skills
- Project Coordination
- Project planning
- Stakeholder Management
- Cross-Functional Collaboration
- Resource Coordination
- Vendor management
- Requirements Gathering
- Process Improvement
- Workflow Optimization
- Change Management
- Risk resolution
- Performance reporting
- Salesforce
- Power BI
- Tableau
- Workday
- ADP
- Slack
- Procore
- Primavera P6
Certification
- Strength Deployment Inventory
- Emotional Intelligence
- Crucial Conversations
- Fostering Leaders Program
COMMUNITY LEADERSHIP
- Kidz 2 Leaders, Volunteer Interview Coach
- People of Color Network, Campus Networking Group
- NALTO, Professional Member
Timeline
Project Coordinator (Contract)
The Coca-Cola Company
02.2024 - Current
Director, Customer Success
Jackson and Coker
08.2017 - 07.2023
Associate Director, Customer Success
Jackson and Coker
05.2016 - 08.2017
Payroll Manager
Hire Dynamics
01.2011 - 03.2016
Bachelor of Science - Public Health – Healthcare Administration
Indiana University Bloomington