Megan Smith
Naperville,IL
Summary
Driven Project Coordinator with 7+ years of experience in coordinating tasks and exceeding customer expectations within fast-paced environments. Proven ability to drive process optimization, manage strategic initiatives, enhance stakeholder collaboration, and deliver projects on time and within budget. Highly proficient in MS Office Suite and ERP systems (SAP, JD Edwards).
Overview
10
10
years of professional experience
Work History
Project Coordinator (Contract)
Mondelez International
07.2024 - 12.2024
- Spearheaded initiatives within a 5-month project to eliminate a critical backlog of materials by developing and implementing an Excel-based tracking system and optimizing email inbox management, expediting material ordering.
- Enhanced procurement process efficiency within a 5-month project by analyzing SAP data to document workflows and creating Standard Operating Procedures and business requirement documents.
- Expedited Purchase Requisitions in SAP within a 5-month project, ensuring timely material ordering and preventing production delays.
Project Coordinator (Contract)
Diebold Nixdorf
04.2023 - 06.2024
- Coordinated logistics for 2,300+ branch events across Wells Fargo, Bank of America, and Comerica, ensuring efficient technician scheduling, timely task completion, and accurate record-keeping.
- Enhanced project execution by optimizing client communication via Siebel, facilitating real-time collaboration with MS Teams, and preparing essential project documentation for technicians.
- Improved stakeholder engagement by proactively communicating project details and providing support to enhance customer satisfaction.
IT Project Coordinator (Contract)
Northern Trust
06.2022 - 02.2023
- Coordinated beta testing for the Settlement Monitor mobile application with 50+ users, meticulously gathering and relaying user feedback to the product manager, driving product improvements and enhancing the user experience.
- Led the tracking and analysis of Settlement Monitor mobile application performance metrics using Google Analytics, generating bi-weekly PowerPoint presentations to communicate data-driven insights and support informed decision-making during progress meetings with stakeholders.
- Streamlined communication and support for the product manager during the project's 8-month testing and rollout, facilitating meetings, providing proactive updates to stakeholders, and ensuring efficient information flow.
- Documented detailed meeting minutes for key project initiations using MS Teams, ensuring accurate record-keeping and facilitating clear communication.
- Collaborated with Sales, Marketing, and Client Services teams to communicate project deliverables, ensuring alignment and effective stakeholder communication.
Project Coordinator
Crown Castle
01.2021 - 05.2022
- Managed the full project lifecycle for 50+ T-Mobile tower installation projects, from pre-construction to closeout, utilizing a project management tool to track milestones, manage deliverables, and consistently ensuring on-time project completion.
- Enhanced budget management and financial processes by analyzing Scope of Work (SOWs) to accurately forecast project budgets, creating and managing 100+ Purchase Order Requisitions (PORs) and Purchase Orders (POs) in JD Edwards, and efficiently reconciling funds for project closeout.
- Coordinated all project deliverables for multiple concurrent projects, proactively communicating project status updates to stakeholders, maintaining comprehensive project documentation, and ensuring successful project completion and go-live dates.
Project Coordinator
BP
01.2017 - 11.2020
- Managed performance-based payouts for 1,000+ BP Oil & Gas stations in SAP, ensuring accuracy in payment processing and reducing payout discrepancies by 10%
- Led the implementation and change management of a SharePoint contract management system for 200+ users, reducing information retrieval time and improving team efficiency by centralizing 5,000+ documents
- Supported the implementation of a new customer database for billing, including data migration, discrepancy resolution, and payment processing to ensure accurate and timely customer billing
Project Coordinator
KONE
09.2014 - 01.2017
- Led the full lifecycle implementation of a cloud-based SaaS contract management solution for 50+ US branches, utilizing Waterfall methodology to structure initial planning and documentation
- Influenced cross-functional teams (Senior Counsel, Project Managers, IT) to adopt new contract review workflows within the SaaS solution, resulting in a 15% improvement in contract processing time
- Designed and implemented contract review workflows within a cloud-based SaaS solution, working closely with Senior Counsel, Senior Project Managers, and IT, streamlining processes and ensuring accurate and timely completion of project deliverables for 50+ US branches
- Contributed to project success by creating process documentation used in training, provided post-rollout support to 50+ US branches, and utilized project management tools to track progress and ensure on-time completion
- Supported project managers and IT in risk management by troubleshooting scheduling delays, monitoring progress using ad-hoc reporting, and effectively communicating executive feedback for leadership review
Education
Bachelor of Arts - Professional Studies – Business Administration
DePaul University
Chicago, IL05.2027
Skills
- Project Coordination
- Task Coordination
- Performance Reporting
- Time Management
- Stakeholder Management
- Strong Communication Skills
- Client Liaison
- Customer Service
- Relationship Building
- Analytical Problem-Solving
- Detail-Oriented
- Adaptability
- Process Improvement
- Proficient in MS Office Suite (Word, Excel, Power Point, Outlook)
Timeline
Project Coordinator (Contract)
Mondelez International
07.2024 - 12.2024
Project Coordinator (Contract)
Diebold Nixdorf
04.2023 - 06.2024
IT Project Coordinator (Contract)
Northern Trust
06.2022 - 02.2023
Project Coordinator
Crown Castle
01.2021 - 05.2022
Project Coordinator
BP
01.2017 - 11.2020
Project Coordinator
KONE
09.2014 - 01.2017
Bachelor of Arts - Professional Studies – Business Administration
DePaul University
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