Jennifer Jerrells
Nathalie,VA
Summary
Dynamic Account Manager with a proven track record at Gloster Furniture Inc, excelling in client relations and strategic planning. Adept at enhancing customer satisfaction through relationship building and cross-functional collaboration, I consistently drive service improvements and achieve high retention rates by anticipating client needs and delivering exceptional service.
Overview
8
8
years of professional experience
Work History
Account Manager
Gloster Furniture Inc
South Boston, VA
03.2022 - Current
- Developed and maintained strong client relationships to ensure satisfaction and retention.
- Collaborated with cross-functional teams to streamline project workflows and enhance communication.
- Evaluated customer feedback to identify trends and drive enhancements in service delivery.
- Managed contract negotiations, ensuring favorable terms for both clients and the company.
- Prepared detailed reports on account performance, facilitating data-driven decision-making.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Administrative Assistant
Danville, Department of Social Services
Danville Va
12.2021 - 03.2022
- Managed scheduling and calendar coordination for departmental meetings and events.
- Assisted in processing client applications and maintaining accurate records within case management system.
- Orchestrated communication channels between clients and social service providers to enhance support delivery efficiency.
- Developed and maintained filing systems, enhancing document retrieval efficiency for staff members.
- Coordinated training sessions for new employees, providing guidance on office procedures and policies.
- Prepared reports and documentation for internal assessments, ensuring compliance with regulatory standards.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Bank Teller
Wells Fargo
South Boston, VA
09.2017 - 12.2021
- Executed customer transaction processing with precision utilizing advanced banking software.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed daily cash drawer balancing to ensure accuracy in financial reporting.
- Facilitated training sessions for new tellers on operational procedures and customer service excellence.
Education
Human Services
Center of Virginia Community College
Lynchburg, VAHigh School Diploma -
Halifax County High School
South Boston, VA06.1994
Skills
Account management
Customer service
Teamwork and collaboration
Client relations
Customer satisfaction
Relationship building
Strategic planning
Customer relationships
Goal oriented
Sales development
Cross-functional collaboration
Timeline
Account Manager
Gloster Furniture Inc
03.2022 - Current
Administrative Assistant
Danville, Department of Social Services
12.2021 - 03.2022
Bank Teller
Wells Fargo
09.2017 - 12.2021
Human Services
Center of Virginia Community College
High School Diploma -
Halifax County High School