JENNIFER JESSEE
Titusville,FL
Summary
Dedicated and entrepreneurial professional with over 10 years of experience managing a successful cleaning business and supporting a tree service operation. Proven track record in driving sales, ensuring customer satisfaction, and leading teams to achieve operational excellence.
Highly skilled Rental Car Manager with a strong background in overseeing all aspects of rental car operations. Demonstrated excellence in managing teams, improving operational efficiency and delivering exceptional customer service. Proven ability to develop strategic initiatives to increase revenue and profitability while ensuring compliance with company policies and procedures. Known for effective leadership skills, problem-solving abilities and commitment to customer satisfaction.
Overview
11
11
years of professional experience
Work History
Front Desk Guest Service Agent
Best Western Hotels and Resorts
Titusville, USA
02.2024 - Current
- Managed all aspects of guest experience from reservation to checkout, ensuring a seamless and welcoming stay.
- Proactively engaged with guests to assess satisfaction and address concerns promptly, enhancing customer-centric service.
- Coordinated breakfast services and maintained facility standards including cleanliness and safety.
Accountant / Administrative Assistance
Beaver Boyz Tree Service LLC
Titusville, USA
01.2024 - Current
- Assisted in managing a tree service business, focusing on business development and customer relations.
- Helped develop operational processes that improved service efficiency and reduced costs by 25%.
- Engaged in community marketing initiatives, promoting services and fostering strong customer relationships.
Owner / Cleaner
JJ's Total Home Care & Repair
Titusville, USA
01.2015 - Current
- Successfully ran a cleaning business for 10 years, overseeing all aspects of operations, including staffing, marketing, and customer service.
- Developed and implemented marketing strategies that increased clientele by 30% over a 1 year period.
- Trained and managed a team of cleaners, fostering a culture of excellence and accountability.
- Maintained high customer satisfaction ratings and repeat business through exceptional service delivery.
Head Housekeeper
Double Tree by Hilton
Johnson City, USA
07.2023 - 09.2023
- Scheduled and managed housekeeping functions to align with company standards for guest satisfaction.
- Conducted room inspections and inventory management to ensure high-quality service delivery.
- Collaborated with team members to maintain cleanliness and readiness of guest areas.
Customer Care Representative
Anthem Blue Cross BlueShield
Remote, USA
05.2022 - 06.2023
- Provided customer-oriented service by assisting members with benefits and claims inquiries.
- Utilized excellent communication skills to resolve issues efficiently and maintain positive client relations.
Education
Bachelor's degree - Hotel Management
Bryant & Stratton College
NYBachelor's degree - Forensic Psychology
Southern New Hampshire University
Manchester, NHSkills
- Entrepreneurial Management
- Sales Growth & Marketing Strategy
- Team Leadership & Staff Training
- Customer Relationship Management
- Operational Cost Management
- Business Development
- Problem Solving & Conflict Resolution
Timeline
Front Desk Guest Service Agent
Best Western Hotels and Resorts
02.2024 - Current
Accountant / Administrative Assistance
Beaver Boyz Tree Service LLC
01.2024 - Current
Head Housekeeper
Double Tree by Hilton
07.2023 - 09.2023
Customer Care Representative
Anthem Blue Cross BlueShield
05.2022 - 06.2023
Owner / Cleaner
JJ's Total Home Care & Repair
01.2015 - Current
Bachelor's degree - Hotel Management
Bryant & Stratton College
Bachelor's degree - Forensic Psychology
Southern New Hampshire University