Jennifer Jinkins
Everglades City,FL
Summary
Dynamic leader with exceptional management and staff development skills, complemented by a strong customer-focused background and expertise in customer service. Committed to driving growth in customer base, revenue, and overall profitability while fostering a positive team environment. Eager to embrace new challenges and contribute to the success of a forward-thinking organization. Proven ability to inspire teams and deliver results aligned with business objectives.
Overview
21
21
years of professional experience
Work History
Experience Manager
Ulta Beauty
09.2024 - Current
- Currently lead a team of 6 stylists, 4 specialty boutique leads, and the Sales Manager.
- Support direct reports in developing strategies to grow and maintain their clientele.
- Promote a culture of accountability to exceed our goals.
- Recruiting, interviewing, and hiring qualified candidates.
- Onboarding direct reports.
- Establish brand partner and freelancer relationships that help deliver on shared service/sales goals.
- Day-to-day inventory control processes.
- Weekly check-ins with direct reports to establish goal priorities and coach when needed.
- Create weekly schedules based on the forecast of company needs.
- Guest satisfaction and service.
- Manage guest complaints professionally.
- Lead cross-functional teams to enhance customer experience and streamline service processes.
- Analyze customer feedback trends to inform strategic initiatives for service improvement.
- Foster open lines of communication among team members encouraging collaboration towards shared departmental goals.
- Establish strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
- Collaborate with cross-functional teams to optimize service offerings and drive business growth.
- Maintain thorough understanding of industry trends allowing early identification of potential opportunities or challenges.
- Implement best practices for issue resolution, minimizing response time while maximizing client satisfaction.
- Increase efficiency and performance by monitoring team member productivity and providing feedback.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Human Resources Director
Ahava Healthcare of Clarksville
11.2022 - 10.2024
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Recruited top talent to maximize profitability.
- Directed hiring and onboarding programs for new employees.
- Recommended appropriate resolutions to employee relations concerns and managed disciplinary issues and investigations of misconduct.
- Fostered positive work environment through comprehensive employee relations program.
- Instructed senior leaders on appropriate employee corrective steps.
- Enhanced teamwork and employee satisfaction by coordinating communication between managers and employees.
- Supported talent development through coaching sessions with key personnel, assisting them in reaching their professional growth objectives.
- Conducted thorough compensation analysis to maintain competitive pay structures within the industry market standards.
- Spearheaded diversity and inclusion efforts, fostering a welcoming workplace environment for all staff members.
- Managed the onboarding process for newly hired employees and distributed all paperwork.
- Maintained payroll information by calculating, collecting, and entering data.
- Devised hiring and recruitment policies for 120-employee company.
Owner
Bombshells Color Bar and Spa
12.2011 - 11.2022
- Managed day-to-day business operations for a full spa and salon with 20 employees.
- Scheduled appointments for customers in person or over telephone.
- Reconciled daily sales, returns and financial reports in Salon Iris software.
- Used business software packages to maintain files and administrative records.
- Trained and motivated twenty employees to perform daily business functions.
- Maintained payroll information by calculating, collecting, and entering data.
- Promoted business via social media to generate leads and maximize brand identity.
- Processed new hire paperwork and documents.
- Consulted with customers to assess needs and propose optimal solutions.
- Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination, and garnishments using Salon Iris software.
- Remained up to date on current trends and attended industry trade shows and markets to view and order inventory.
- Developed and implemented marketing strategies to increase client engagement and retention.
- Trained and mentored staff on best practices in salon techniques and customer service.
- Analyzed financial reports to inform strategic decisions and drive profitability initiatives.
- Fostered strong relationships with suppliers to secure favorable terms and reliable product availability.
- Led community outreach programs to enhance brand visibility and attract new clientele.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of twenty employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Owner
Jennifer Norfleet Salon
08.2007 - 12.2011
- Managed daily operations, ensuring high standards of service quality and customer satisfaction.
- Used business software packages to maintain files and administrative records.
- Reconciled daily sales, returns and financial reports in Salon Iris software.
- Maintained up-to-date administrative records to monitor operational conditions.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw inventory management, optimizing product selection based on client preferences and trends.
Area Supervisor
Regis Corporation Mastercuts
08.2005 - 07.2007
- Directed daily workflow of ten salons.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Tracked hours and inventory usage, and prepared associated reports.
- Minimized resource and time losses by addressing employee or production issues directly and implementing timely solutions.
- Maintained payroll information by calculating, collecting, and entering data.
- Processed new hire paperwork and documents.
- Submitted reports to senior management to aid in business decision-making and planning.
- Oversaw daily operations, ensuring compliance with company standards and policies.
- Mentored team members, fostering professional growth and enhancing service quality.
- Implemented process improvements to increase operational efficiency across multiple locations.
- Conducted regular performance evaluations, providing constructive feedback to drive employee development.
- Coordinated staff scheduling, optimizing resource allocation to meet business demands.
- Analyzed sales data to identify trends and develop strategies for revenue growth.
- Facilitated training programs on new products and services, enhancing team knowledge and customer experience.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Conducted routine inspections to check quality and compliance with established specifications.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
- Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Established clear objectives for each reporting period that aligned with company-wide goals.
- Identified inefficiencies in existing processes and implemented improvements for increased effectiveness within the department.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Led team to exceed sales targets for five consecutive quarters through effective coaching and leadership.
- Reduced employee turnover by fostering supportive and inclusive work environment.
- Coordinated with other departments to launch successful promotional events, boosting foot traffic and sales.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Education
Associate of Science - Healthcare Management
Nashville State Community College
Nashville, TN05-2027
Vocational - Cosmetology
Roffler Cosmetology School
Orlando, FL01-1991
Skills
- Managing Employee Relations
- Employee Motivation and Performance
- Staff Management
- Customer Service
- Problem-solving abilities
- Time Management
- Team building
- Microsoft Office
- Customer experience strategy
- Cross-functional teamwork
- Sales and upselling
- Employee coaching
- Issue and complaint resolution
- Product education
Timeline
Experience Manager
Ulta Beauty
09.2024 - Current
Human Resources Director
Ahava Healthcare of Clarksville
11.2022 - 10.2024
Owner
Bombshells Color Bar and Spa
12.2011 - 11.2022
Owner
Jennifer Norfleet Salon
08.2007 - 12.2011
Area Supervisor
Regis Corporation Mastercuts
08.2005 - 07.2007
Associate of Science - Healthcare Management
Nashville State Community College
Vocational - Cosmetology
Roffler Cosmetology School
Winner of Best of Clarksville's Best Salon and Spa 2012-2022
Bombshells Salon and Spa was voted the Best Salon and Spa in Clarksville for 10 years straight.