Jennifer Joaquin
Summary
Results-driven Operations Specialist with a proven track record in enhancing cross-department collaboration and implementing technology solutions that significantly improve operational capabilities. Expertise in managing sales orders, logistics, and compliance, leading to increased customer satisfaction and streamlined processes.
Overview
8
8
years of professional experience
Work History
Operations Specialist
Everi
03.2024 - Current
- Cross department collaboration to implement technology solutions that enhanced operational capabilities related to sales, accounting, legal and service.
- Coordinate and manage sales orders to ensure customer expectations are met.
- Coordinated logistics for international shipping, ensuring timely delivery and compliance with regulations.
- Managed inventory levels to meet production needs without excess.
- Review and assess existing CRM opportunities and cases; proactively create opportunities in ticket generation, workflow management, revisions and upload for review and assessment.
- Evaluated contracted items and secured necessary approvals for contract execution.
Fraud Protection Specialist T3
American Express
10.2022 - 03.2024
- Executed professional written and oral communication, managed fraud reporting and compliance, gathered and analyzed data to re-secure confirmed fraudulent accounts, handled high volume of inbound and outbound calls, investigated fraud allegations while maintaining professional client relationships, identified and reported fraud trends, and implemented process improvements.
- Maintained performance standards for quality, efficiency, timeliness, and accuracy in account management and call handling.
- Maintained electronic case logs and documented suspicious incident reports to support fraud investigations.
Finance Administrator
Fletcher Jones Imports
04.2018 - 09.2022
- Verify all deals for accuracy and entireness before submitting to each bank for funding.
- Managed deposits and down payments for vehicle purchases, ensuring accurate and timely transactions.
- Ensured contract discrepancies stayed at 'Four' or below to uphold quality standards.
- Tracked monthly product cancellations, facilitating client communication regarding refund availability.
- Submitted vehicle product protection contracts including 'Warranties', 'Tire and Wheel Protection', 'Paint', 'Dent and Ding Protection', and 'Interior Protection.
- Collaborated with accounting office regarding all contracts consistently.
- Maintained open communication with the Service Department and vehicle protection vendors.
- Kept daily spreadsheet of vehicles sold for the day, finance loaner cars as well as weekly sales payroll.
Skills
- Order management
- Regulatory compliance
- Process improvement
- Salesforce
- CRM software
- Excel
- Problem solving
- Effective communication
LANGUAGES
- Spanish
- Bilingual
Timeline
Operations Specialist
Everi
03.2024 - Current
Fraud Protection Specialist T3
American Express
10.2022 - 03.2024
Finance Administrator
Fletcher Jones Imports
04.2018 - 09.2022