Jennifer Johnson
Jackson,MS
Summary
I have always wanted to do this job, and my past professional experience has sharpened my abilities and fueled my drive to reach for it . I have years of customer service in commissions sales in the automotive, and the wholesale food industry. I have had years of customer service work in the food service industry and in retail. I would love to fly for the best because I always give my best.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Supervisor of Operations
The Dapper Doughnut
Ridgeland, MS
09.2021 - 08.2022
- Opened and operated the doughnut shop soley on most mornings.
- Created breakfast made to order and served guests their specialty coffees.
- Operated on-sight catering events and served large groups of guests.
- Trained and guided team members to maintain high productivity while also maintaining a hospitable experience for guests.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing of ingredients needed, formulated sales strategies and organizing catering customers accounts needs efficiently.
- Handled problematic customers respectfully and taught lower-level employees how to maintain a professional customer service mindset.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained new employees on proper protocols and customer service standards.
- Trained new employees to operate the cash management.
- I am Serve-Safe certified
Education
Marketing
University of Southern Mississippi
Hattiesburg, MS05.2010
Skills
- Customer hospitality
- Team Leadership
- Maintaining Compliance
- Problem Anticipation and Resolution
- Customer Service
- Planning and Implementation
- Operation Monitoring
- Records Organization and Management
Certification
- Servesafe License - {1/10/22 1/10/27}
Raise Monarch Butterflies
I started raising Monarch butterflies with my mother whenever I was 14. I have raised them through each life cycle from egg to flight. They only have a 1/10 chance of making it to flight in the wild, because of predators. I have a hut in the backyard where I have had them reproduce. I have personally released thousands in my lifetime. They are now back on the endangered species list again now. I would also like to fly.
Timeline
Supervisor of Operations
The Dapper Doughnut
09.2021 - 08.2022
Marketing
University of Southern Mississippi
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