Jennifer Johnson
Moscow,ID
Summary
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
17
17
years of professional experience
Work History
Tax Administrator
Hayden Ross, PLLC
Moscow, Idaho
08.2024 - Current
- Maintained accurate records of all transactions related to taxes prepared.
- Organized files containing client information including W-2 forms, 1099 forms, bank statements.
- Assisted clients in understanding their tax obligations and filing requirements.
- Answered questions from taxpayers and assisted individuals with completing tax forms.
Property Manager
Baker Street Properties
Moscow, Idaho
01.2018 - 08.2024
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Managed all maintenance requests from tenants in a timely manner.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Processed evictions when necessary in accordance with state laws and procedures.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
Office Manager/Clerk
Wall Tent Shop
Moscow, ID
08.2015 - 08.2024
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ensured compliance with applicable laws regarding employment practices.
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Used judgment and initiative in handling confidential matters and requests.
- Coded and entered daily invoices with in-house accounting software.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Supervised staff members, organized schedules and delegated tasks.
- Organized company events including holiday parties, team building activities .
- Maintained confidential records relating to personnel matters.
- Provided training to new hires on office policies and procedures.
- Processed payroll accurately ensuring all employees were paid on time.
- Responded to customer inquiries via phone or email in a professional manner.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Assisted in recruiting, onboarding and training new employees.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
Shift Lead/Cashier
Moscow Food Co-op
Moscow
05.2014 - 10.2015
- Ensured that all safety protocols were followed at all times.
- Participated in weekly meetings with management team to discuss strategies and goals.
- Supervised staff during shift changes and ensured transition went smoothly.
- Provided guidance and support to other team members as needed.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Handled cash register transactions accurately while providing excellent customer service.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Assisted in the training of new employees.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
Office Assistant
Culligan Water, LLC
Moscow, ID
04.2008 - 08.2011
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained an organized filing system of paper documents and electronic files.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Greeted visitors in a professional manner and provided assistance when necessary.
Hair Stylist
Northwest Beauty Sup And Salon
Moscow, Idaho
05.2009 - 06.2010
- Managed cash register transactions during checkout process.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Tracked inventory of supplies used for styling services.
- Created updos for special occasions like weddings or proms.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
- Assisted other stylists with busy periods in the salon.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Recommended products to clients based on their individual needs.
- Educated clients on proper home hair care maintenance techniques.
- Upsold additional services when appropriate to increase sales volume.
- Organized scheduling of appointments throughout the day.
Customer Service/Sales Associate
Johnsons Jewelry
Moscow, Idaho
Education
Bachelor of Science - Human Nutrition
University of Idaho
Moscow, ID12.2015
Associate of Arts - Cosmetology
Mr Leon’s School of Hair Design
Moscow, ID04-2008
Skills
- Administrative Support
- Team Supervision
- Office Management
- Expense Reporting
- Bookkeeping
- Staff Hiring
- Customer Service
- Supply Management
- Data Entry
- Office Administration
- Organizational Skills
- Accounts Payable and Receivable
- Business Administration
- Property Management
- Adaptable
- Financial budgeting and reporting
- Billing
- Payroll Processing
- Payroll and budgeting
- Workflow Optimization
- Scheduling and calendar management
Timeline
Tax Administrator
Hayden Ross, PLLC
08.2024 - Current
Property Manager
Baker Street Properties
01.2018 - 08.2024
Office Manager/Clerk
Wall Tent Shop
08.2015 - 08.2024
Shift Lead/Cashier
Moscow Food Co-op
05.2014 - 10.2015
Hair Stylist
Northwest Beauty Sup And Salon
05.2009 - 06.2010
Office Assistant
Culligan Water, LLC
04.2008 - 08.2011
Customer Service/Sales Associate
Johnsons Jewelry
Bachelor of Science - Human Nutrition
University of Idaho
Associate of Arts - Cosmetology
Mr Leon’s School of Hair Design