Jennifer Johnson

Akron,OH

Summary

Dynamic Customer Service Representative with proven expertise at NexRep, adept at conflict resolution and active listening. Successfully enhanced customer loyalty through empathetic complaint handling and efficient problem resolution. Proficient in CRM software, demonstrating strong relationship-building skills that foster client satisfaction and retention.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in a Customer Service role.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

years of professional experience

Work History

Customer Service Representative

NexRep

11.2023 - 03.2025

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.

Homemaker

Self Employed

02.1998 - 12.2023

I have been a stay at home mom for the past 22 years. I worked in an office off, and on picking up part-time jobs along the way with staffing agencies on temporary basis. I have raised my 4 successful children, and 3 other of their friends that needed a loving home and guidance. I traveled with my children for sports all the way through their college sports. I am an empty nester now. I have been very bored and want to find a Part-time job to bring in some money, and keep me busy.

Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Strengthened communication skills through regular interactions with others.

Education

No Degree - Business

University of Akron

Akron, OH

High School Diploma -

Mogadore High School

Mogadore, OH

05-1992

Skills

Customer service
Data entry
Customer relations
Problem resolution
Call center experience
Computer proficiency
Conflict resolution
Complaint handling
Payment processing
Client relations
Customer satisfaction measurement

Professional telephone demeanor
Call center operations
Paperwork processing
Appointment scheduling
Order processing
Clerical support
Sales expertise
Order fulfillment
Office equipment proficiency
CRM software proficiency

Interests

I enjoy helping others and giving back to the community
Offering time and support to shelters for the homeless, women, and animals
Cooking
Gym Workouts
Outdoor Recreation
I participate in low-impact exercises to strengthen core muscles
Volunteering
Community Cleanup
Enjoy participating in [activity] for overall physical and mental well-being
Team Sports
Swimming
Crafting homemade beer using specialized equipment and brewing techniques
I have a passion for photography and editing photos
Animal Care
I enjoy cooking for friends and family gatherings
Volunteering at local animal shelters and rescue organizations
Blogging/Vlogging
Photography

Timeline